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# Service Desk Specialist I, Technology Experience & Community

- **Company:** Boston University
- **Location:** Boston, MA, United States (Remote available)
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Databases, Learning Management Systems, Desktop Computing, File System Permissions, Network Troubleshooting, Simple Mail Transfer Protocols, Mainframes, Windows Remote Assistance, Backup and Restore, Wireless Networks, File Transfer Protocol (FTP), Software Troubleshooting, Peripherals, Information Technology, Performance Monitor
- **Published:** August 19, 2026
- **Apply:** https://www.wayup.com/i-Education-j-Service-Desk-Specialist-I-Technology-Experience-Community-Boston-University-666867568589369/

## About the Role

+ Bachelor's degree in a related discipline preferred.
 + 0-2 years of experience in a related technology environment.
 + Experience using and diagnosing Windows and Mac supported operating systems, with ability to troubleshoot software and network issues.
 + Knowledge of TCP/IP LAN/wireless networking principles and application protocols such as HTTP, HTTPS, SMTP, and FTP.
 + Ability to lift moderately heavy equipment up to 50 pounds and type 40 words per minute., + If you do not meet these, you are still encouraged to apply; we value employees with a willingness to learn. Experience with account management,
 + Active Directory, databases, mainframe, LMS systems, performance monitoring, or file permissions.
 + Experience with enterprise tools such as remote assistance, asset management, imaging and deployment, patching, backup and restore, virus protection, and centrally managed encryption solutions.

## Description

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experience to join our innovative and inclusive community. Join us as a Service Desk team member where you will serve as a primary point of contact for the Boston University community, providing first and second level technology support for 200+ IS&T-provided IT services while helping ensure a positive client experience. You will also assess client needs, troubleshoot personal computing applications, web support, courseware, account access, networked applications, and related resources. As part of Client Services & Support, you will report to the hiring manager and work directly with BU clients and IS&T service teams on campus, with semester-based rotating night, weekend, and/or holiday coverage and periodic opportunities to work from home.
You Will:

 + Serve as a primary point of contact for the Boston University community by providing first and second level support for IS&T services across phone, in-person, and ticketing channels.
 + Assess client needs, document incidents and requests accurately, and take appropriate action to resolve or route inquiries.
 + Support personal computing applications, web and courseware services, account creation and support, networked applications, and other technology resources.
 + Troubleshoot Windows and Mac operating systems, software, network issues, peripherals, mobile devices, and specialized applications.
 + Learn and support new technologies quickly while working independently, in cross-functional teams, and with external vendors when needed.


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