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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist & Hardware Coordinator - **Company:** ALUMNI FUND OF THE PENN CHARTER ALUMNI SOCIETY - **Location:** Fort Washington, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, App Store (IOS), Databases, Dynamic Host Configuration Protocol, Domain Name System (DNS), Internetworking, Networking Basics, Productivity Software, TCP/IP, Wi-Fi Technology, Tablet Computers, Microsoft InTune, Information Technology, Laptops, Gsuite, Hardware Debugging - **Published:** August 19, 2026 - **Apply:** https://portals.veracross.com/gapatriots/form/inquiry-form/inquiry-account/account-lookup ## About the Role * Associate's degree, technical certification, or equivalent combination of education and relevant experience; bachelor's degree in a related field is welcome but not required * Two or more years of relevant experience in IT support, device deployment, hardware repair, asset management, or a related area * Broad working knowledge of endpoint hardware, operating systems, networking fundamentals, classroom technology, A/V systems, and common productivity applications, with the ability to independently troubleshoot unfamiliar technical issues. * Ability to work effectively both independently and collaboratively as part of a team * Ability to prioritize competing support needs, manage multiple tasks, and organize work efficiently * High level of integrity, discretion, and confidentiality * Strong customer-service orientation, patience, and diplomacy, with the ability to communicate effectively with students, faculty, staff, administrators, parents/guardians, and vendors * Strong organizational skills and excellent verbal and written communication skills * Demonstrated proficiency with macOS and Windows computer configuration, maintenance, deployment, and troubleshooting * Working knowledge of basic networking concepts, including DHCP, DNS, TCP/IP, Wi-Fi, and internet connectivity * Functional knowledge of Windows 11, MacOS, iOS/iPadOS, Microsoft 365, and Google Workspace; experience with mobile device management (MDM), device provisioning, and asset-management system such as Microsoft Intune is strongly preferred * Desire and ability to learn new, emerging technologies. * Physical activity required such as lifting and moving hardware. Must be able to lift 30 lbs. ## Description Position Purpose: Reporting to the Director of Information Technology, the IT Support Specialist & Hardware Coordinator provides front-line technical support to students, faculty, and staff; maintains and supports campus devices (including workstations, laptops, tablets, printers, phones, and classroom technology); and helps members of the school community use technology effectively. The position troubleshoots, researches, documents, tracks, monitors, and resolves technical problems in a timely and accurate manner. In addition, the Hardware Coordinator manages the lifecycle of GA technology hardware, including asset tracking, inventory, repair and replacement coordination, device deployment, and the ordering of technology-related supplies and consumables., Technical Support * Provide front-line technical support to faculty, staff, and students for hardware, software, account, connectivity, and classroom technology issues. * Respond to support requests in person, by telephone, email, and the help desk system; document, prioritize, track, and resolve issues in a timely manner. * Diagnose and resolve computer, peripheral, printer, and classroom technology issues; perform hardware replacement, cleaning, repair, software installation, upgrades, and configuration as appropriate. * Install and configure school applications and computing peripherals, including printers, monitors, interactive displays, and other equipment. * Support interactive displays, projectors, wireless presentation systems, and other classroom and campus AV technologies. * Assist with technology set-up and support for presentations, meetings, live broadcasts, and school-wide events in accordance with Technology Department procedures. * Participate in Technology Department projects and other duties as assigned. Hardware & Asset Management * Manage the lifecycle of school-owned technology hardware, including receiving, asset tagging, inventory, deployment, repair, replacement, reassignment, and retirement. * Maintain the technology asset inventory database and ensure GA technology assets are accurately inventoried, assigned, and tracked. * Coordinate the repair or replacement of lost, damaged, or malfunctioning hardware, including school 1:1 devices. * Maintain appropriate hardware inventory levels and order technology supplies, parts, and consumables as needed. * Maintain compliance with applicable software and hardware licensing requirements. * Communicate professionally with the Business Office, parents/guardians, students, and other stakeholders regarding lost or damaged school 1:1 devices. Hardware Provisioning & Deployment * Provision, prepare, configure, and deploy computers, tablets, and related equipment for students, faculty, and staff. * Assist with large-scale device refreshes and summer technology projects, including assisting student summer workers involved in hardware preparation and deployment. * Package and test deployable Applications for the school App Store ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)