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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Technician - **Company:** Lids Inc. - **Location:** Indianapolis, IN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Software Applications, Microprocessors, Digital Technology, Text Processing, Laser Printing, Microsoft Office, Personal Digital Assistant, Software Deployment, Software Engineering, Peripherals, Computer Equipment, Information Technology - **Published:** August 19, 2026 - **Apply:** https://www.careerjet.com/job/us7d60c2f0f71e9403c3d299f240dd3ae8/eaa ## About the Role * Associate's Degree (Bachelor's preferred) in a computer-related curriculum preferred, plus a minimum of 3 years' experience supporting and maintaining computer hardware and desktop software. * Strong problem solving and communication skills. * Knowledge of computer hardware devices and internal components including personal computers, laptops, CPUs, keyboards, monitors, and mice. * Knowledge of peripherals including scanners, check readers, receipt printers, laser printers, RF guns, PDAs, modems, and monitors. * Knowledge of audio/visual products. * Knowledge of Windows operating systems, Microsoft Office Suite, and IT systems (Track IT). Physical Demands & Requirements * Ability to operate a computer and work with digital systems for extended periods. * Ability to communicate verbally and visually with internal teams and stakeholders. * Ability to work in an office or remote environment with frequent task deadlines., * Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com, Employment Requirements Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role. ## Description * Provide technical assistance to corporate computer users. * Answer questions or resolve computer problems in person, via telephone, or electronically. * Stay informed on new product lines and evaluate new hardware to recommend standards for corporate and store environments. * Work with service vendors (warranty and non-warranty) and equipment secondary market/decommission vendors to establish best pricing and services. * Provide assistance with computer hardware and software, including printing, installation, word processing, email, and operating systems. * Perform hardware and software installations, maintenance tasks, troubleshooting, and repair of computer systems and peripheral equipment. * Process accurate and timely information to ensure compliance with vendor warranty requirements. * Maintain high levels of customer satisfaction by resolving technical problems and concerns. Additional Principal Duties and Responsibilities * Configure and deliver corporate IT equipment as needed. * Assist the IT Depot in diagnosing and troubleshooting IT equipment. * Interface with all departments to fulfill IT hardware needs. * Support and adhere to company policies, procedures, and guidelines. * Provide excellent customer service as outlined in the HW&L policy manual. * Maintain and update work order tickets in the ITSM tool. * Complete Dell warranty work including gathering and documenting equipment needing repair, coordinating repairs, and returning equipment to active inventory., Notice to Applicants In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and background checks as permitted by law, including but not limited to government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance with applicable legal requirements and Company policies. Need Accessibility Assistance? Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids., Deskside Support Technician - Contract Opportunity Indianapolis, IN You want to work where you know you are a perfect fit. 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