> Markdown version of [/jobs/ext/2118964-global-security-operations-center-operator](https://www.wearedevelopers.com/jobs/ext/2118964-global-security-operations-center-operator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Security Operations Center Operator - **Company:** Twilio - **Location:** New York, NY, United States (Remote available) - **Experience:** Experienced - **Salary:** $54,642.0 - $68,307.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Intrusion Detection Systems, Open Source Technology, Open Source Intelligence, Software Tools, Twilio, Gsuite - **Published:** August 19, 2026 - **Apply:** https://job-boards.greenhouse.io/twilio/jobs/7808464 ## About the Role * 3+ years of experience in a GSOC working environment * Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools * Experience with open-source intelligence (OSINT) research tools * Strong critical thinking and problem-solving skills * Proven ability to follow standard operating procedures and playbooks * Ability to prioritize tasks in a fast-paced environment * Ability to stay calm, professional, and think clearly in high-stress situations * Ability to communicate clearly and concisely; verbal and written * Ability to work 'non-standard' shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours * English Language Proficiency Desired: * Customer service mindset * Comfortable with a high-tech work environment * Eager to learn new tools and processes * Ability to work independently and as part of a team * Proficiency in Google Suite * Additional Language Proficiency ## Description We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio's next Operator, Global Security Operations Center (GSOC). About the job This position is needed to maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations across Twilio's global footprint. GSOC Operators monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open source reporting materials. GSOC Operators serve as the primary contact for employees with physical safety and security questions or concerns. When an incident occurs, the GSOC Operator may dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety. Responsibilities: In this role, you'll: Monitoring and Surveillance * Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents * Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations Security Operations Support * Support access control and visitor management processes * Manage security-related calls for service and provide general guidance to employees, vendors, and guests * Maintain awareness of business travelers and personnel accessing Twilio facilities * Partner with local site security teams to escalate and dispatch resources for incident and alarm response * Review travel requests to elevated risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents Incident Management * Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents * Assess and triage events and incidents to determine their impact to operations * Dispatch and coordinate response with emergency response personnel * Communicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted * Maintain real-time incident documentation for reporting and analysis * Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions * Participate in post-incident reviews to document and implement corrective action and improvements to future response Operational Excellence * Maintain a strong understanding of security and emergency standard operating procedures * Utilize critical thinking and problem solving skills to analyse situations and implement solutions * Support large projects that will improve Twilio's GSOC capabilities and initiatives, We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way., LinkedIn Twitter Glassdoor Indeed Twilio Blog Conference or Event Content (e.g. videos, ads, billboards etc) Other Please click all that apply Are you legally authorized to work in the United States?* Select... Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?* Select... Please indicate whether you are either a citizen or resident of any of the following countries: Cuba, Iran, North Korea, Syria or Crimea Region of Ukraine. * Select... By clicking the "Acknowledge" button, you acknowledge that Twilio processes data in accordance with the Twilio Applicant Privacy Policy. * Acknowledge Twilio Applicant Privacy Policy By checking this box, I confirm I have read, reviewed and understood the guidelines outlined in the Candidate AI Responsible Use Policy. I affirm that all the information and materials I submit throughout my application and candidacy will reflect my own work and experience. * Acknowledge Candidate AI Responsible Use Policy ## About Twilio **Industries:** Sales and Marketing, Telecommunications [Company profile](https://www.wearedevelopers.com/companies/3850-twilio) ### More Jobs at Twilio - [Social Media Specialist](https://www.wearedevelopers.com/jobs/ext/2117307-social-media-specialist) - [Twilio's next Senior or Staff Applied Software Research Engineer](https://www.wearedevelopers.com/jobs/ext/2110061-twilio-s-next-senior-or-staff-applied-software-research-engineer) - [Twilio's next Staff Offensive Security Engineer](https://www.wearedevelopers.com/jobs/ext/2122400-twilio-s-next-staff-offensive-security-engineer) - [Twilio's next Staff Solutions Architect](https://www.wearedevelopers.com/jobs/ext/2110062-twilio-s-next-staff-solutions-architect) - [Machine Learning Engineer](https://www.wearedevelopers.com/jobs/ext/2122890-machine-learning-engineer) ## Related Videos - [20 billion requests a week: Upgrading Twilio's API gateway at scale](https://www.wearedevelopers.com/videos/100234-20-billion-requests-a-week-upgrading-twilio-s-api-gateway-at-scale) - [API‑First: How Twilio Designs for Developers - Justin Kitagawa (Twilio)](https://www.wearedevelopers.com/videos/1801-api-first-how-twilio-designs-for-developers-justin-kitagawa-twilio) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [WeAreDevelopers LIVE – Real-Time Phone Agents, Unsafe VPNs & More](https://www.wearedevelopers.com/videos/1729-wearedevelopers-live-real-time-phone-agents-unsafe-vpns-more) - [Minimal infrastructure for Real‑Time Phone Agents: transcripts in, responses out](https://www.wearedevelopers.com/videos/1736-minimal-infrastructure-for-real-time-phone-agents-transcripts-in-responses-out) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) ## Related Articles - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 131 - AI'm not sure about OSS](https://www.wearedevelopers.com/magazine/472-dev-digest-131-ai-m-not-sure-about-oss) - [Dev Digest 138 - Are you secure about this?](https://www.wearedevelopers.com/magazine/486-dev-digest-138-are-you-secure-about-this)