> Markdown version of [/jobs/ext/2120226-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2120226-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop support Technician - **Company:** Pyramid Consulting Inc. - **Location:** Pittsburgh, PA, United States - **Experience:** Experienced - **Salary:** $45,760.0 - $49,920.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, IMac, Desktop Computing, Information Technology Operations, Networking Basics, Peripherals, Laptops, CIS Benchmarks, Servicenow - **Published:** August 19, 2026 - **Apply:** https://www.dice.com/job-detail/31394f3a-0eaa-4dfa-b92d-4922052c1f1a ## About the Role * Minimum 4 years of experience in: * Deskside IT Support * Field Support or Onsite IT Operations * Experience supporting enterprise or healthcare environments preferred. * Strong hands on experience with: * Windows desktops and laptops * Common peripherals and printers * Basic networking concepts * Remote support coordination tools * Familiarity with ITSM tools (preferably ServiceNow). * Ability to lift and move IT equipment safely. * Willingness to travel within assigned field region. * Flexibility for after hours or emergency support when required. * Adherence to organizational security and safety policies. * FUNCTION: Field / Deskside IT Support ## Description * The IT Deskside Support Engineer is fully accountable for: * Business Hours & Non-Business Hours On Call support required * Onsite incident and request execution quality * Physical device availability and readiness * Accurate asset tracking and lifecycle updates * Safe handling of equipment in clinical environments * Timely resolution of issues escalated from Service Desk * Clear communication with users, Service Desk, and resolver teams * Onsite Deskside & Field Incident Resolution * Act as the primary onsite technical resolver for incidents escalated by the Service Desk. * Provide in person support for clinicians, nurses, researchers, and corporate staff. * Resolve hardware, OS, and peripheral issues that cannot be remediated remotely. * Troubleshoot and resolve: * Laptop and desktop failures * Boot, OS, driver, and performance issues * Peripheral connectivity and malfunctions * Ensure minimal downtime for users performing patient care or time critical activities. * Restore operational capability with speed and accuracy while maintaining safety. * IMAC & Deployment Services (Install, Move, Add, Change) * Perform full IMAC lifecycle activities, including: * New device deployments and refreshes * User onboarding and workstation setup * Physical moves and reconfigurations * Device replacements and upgrades * Coordinate installations with user availability and site access constraints. * Configure devices as per standards, images, and security baselines. * Validate post deployment functionality before handover to the user. * Ensure old or replaced assets are returned, secured, or disposed of correctly. * Hardware & Peripheral Support * Provide hands on support for: * Laptops and desktops * Monitors (single/multi display) * Printers (local and network) * Docking stations, keyboards, mice, accessories * Replace faulty components and coordinate warranty or vendor repairs where required. * Perform physical inspections to identify early hardware degradation risks. * Support clinical adjacent equipment were permitted under scope. * Ensure cleanliness, labelling, cabling discipline, and workstation safety. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)