> Markdown version of [/jobs/ext/2120559-information-technology-support-specialist](https://www.wearedevelopers.com/jobs/ext/2120559-information-technology-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Specialist - **Company:** Aspen Skiing Company - **Location:** Denver, CO, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Microsoft Azure, File System Permissions, Issue Tracking Systems, Networking Basics, User Provisioning Software, User Administration - **Published:** August 19, 2026 - **Apply:** https://www.builtincolorado.com/auth/login?destination=/job/it-support-specialist/10739686 ## About the Role Who you are: * 2+ years of experience in IT support, helpdesk, or a related role, with strong troubleshooting skills across hardware, software, network, and access issues. * Hands-on experience supporting both Windows and macOS in a business environment. * Working knowledge of Active Directory, Entra ID, and Microsoft 365 administration, including user and group management, accounts, access permissions, licenses, and mailboxes. * Foundational understanding of cybersecurity best practices and basic networking concepts; exposure to endpoint security, conference room AV, device management platforms, or ERP systems is a plus. CompTIA A+, Microsoft certifications, or equivalent are also valued. * A patient, genuinely helpful communicator who can explain technical issues in plain language and provide a steady, responsive experience for the people you support. * Highly organized and detail-oriented, with experience working in a ticketing system and maintaining accurate records and documentation. * Self-directed, resourceful, and curious, with the ability to work through unfamiliar problems and an interest in continuing to grow your technical skills. * Willingness to support occasional evening and weekend work for events, cutovers, and maintenance windows. What you'll work with: Microsoft 365, Active Directory and Entra ID, Azure, enterprise device and endpoint management platforms, a modern security stack, multiple business and ERP systems, current-generation conference room AV, and a growing set of AI tools we are rolling out across the business. Work environment: This full-time role is based in Denver, CO and is primarily onsite. The first 90 days are fully onsite, Monday through Friday, to support onboarding, training, and ramp-up. After the initial period, there is potential to move to a hybrid schedule with a minimum of three days per week in the office, based on business needs and performance in the role. Regular local travel between our Denver-area locations is expected, along with occasional evening and weekend work for events, system cutovers, and maintenance windows., Provides help desk support by answering calls, troubleshooting hardware and software issues, documenting tickets, escalating unresolved problems, repairing or replacing equipment, managing user accounts, handling warranties, and deploying PCs through Intune. The role supports technology used across rental, retail, ski school, ticketing, and office applications while delivering positive internal customer service. It requires independent work, attention to detail, basic networking knowledge, and the ability to meet physical demands including standing and lifting up to 50 pounds. Top Skills: Comptia A+HdiItilKcsMicrosoft IntuneMS OfficeNetworkingWifiWindows 11 Proactive Technology Management ## Description As an IT Support Specialist, you will be on the front line of technology support across Elements, helping keep our people and systems running smoothly. You will manage the day-to-day helpdesk queue, troubleshoot hardware, software, network, and access issues, and serve as the first responder to incoming security alerts. It is a high-visibility role with real ownership: the people you support are designing, selling, and delivering our projects, and how quickly and effectively you get them back to work has a direct impact on their day. You will work alongside experienced IT professionals who are invested in helping you grow while gaining hands-on exposure to a wide range of technology beyond a typical helpdesk role, from cloud identity and security to business systems and AV. Through training, mentoring, and hands-on experience, you will have opportunities to expand your skills and grow your responsibilities over time. What you'll do: * Manage the day-to-day helpdesk queue from intake and prioritization through resolution, diagnosing hardware, software, network, and access issues and escalating with clear context when an issue requires additional support. * Serve as the first responder to incoming security alerts, resolving issues where possible and escalating those that require deeper investigation. * Manage onboarding and offboarding end to end, including device builds and imaging, account provisioning and deprovisioning, application access, software installation, and license assignment. * Deliver IT orientation for new hires and ongoing training and support for teams and individuals across the company. * Provide first-tier support and day-to-day administration across Active Directory, Entra ID, and Microsoft 365, including user and group management, password and account support, licenses, shared mailboxes, Teams, file permissions, and access requests. * Maintain accurate asset records for laptops, peripherals, mobile devices, and conference room equipment, and manage the laptop refresh cycle. * Support conference room and event technology across roughly 20 rooms, including AV setup for client visits, tours, executive sessions, and company events. * Support company technology projects and broader IT initiatives, including device rollouts, workspace and showroom technology upgrades, infrastructure, security, AV, AI, and onboarding for teams joining Elements. * Document IT procedures and build self-service resources to make information easy to find and help resolve recurring issues at the source. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)