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# Sr. Genesys Cloud Implementation Engineer

- **Company:** EDECISIONS
- **Location:** Appleton, WI, United States (Remote available)
- **Experience:** Expert
- **Salary:** $115,200.0 - $172,800.0
- **Contract:** Permanent contract
- **Skills:** HTML, Java (Programming Language), JavaScript (Programming Language), Application Programming Interfaces (APIs), Data Analysis, VoIP, C Sharp (Programming Language), Microsoft SQL Server, Network Administration, SQL Stored Procedures, Web Services, Genesys, Restful APIs
- **Published:** August 19, 2026
- **Apply:** https://www.careerjet.com/jobad/us7c726dce2e32d79d5a2c3d982f5f2b75

## About the Role

* 5+ years IP Telephony/VoIP experience is Required
 * Knowledge of VoIP equipment, implementations and support Required
 * 3+ years experience in Genesys Cloud CX (Purecloud) technology
 * Genesys Could CX certification is a plus
 * Knowledge of Media / Voice gateway knowledge Preferred
 * Knowledge of SIP Protocol implementation and support Preferred
 * BS preferred, Associate's degree in IT related field Required
 * Excellent client service attitude and team focus
 * Understand best practices for a service organization
 * Development Skills/certifications as a plus are:

 * Java/Java Script
 * HTML
 * Rest WEB Services
 * Genesys Cloud CX API's
 * Microsoft SQL Server
 * Web-services, 3rd party API's, * 1+ years experience in network administration and support is a Plus
 * NET development or C# Experience is a Plus
 * Experience with Microsoft SQL Stored procedures is a Plus

## Description

* Acts as the Lead Engineer for Genesys implementation and upgrade projects
 * Perform project and support tasks for Genesys products and solutions
 * Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
 * Contribute to the solution architectural design
 * Coordinate and write technical papers, articles, standard operating procedures, and best practices
 * Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving.
 * Ability to balance both support and project work when applicable; able to meet support/project milestones
 * Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget


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