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# Desk Support / Help Desk Specialist

- **Company:** Projas Technologies, LLC
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Virtual Private Networks (VPN), Microsoft Office, Wi-Fi Technology, Peripherals, Home Networking, Servicenow, Vmware
- **Published:** August 19, 2026
- **Apply:** https://www.dice.com/job-detail/f21ec403-28a1-42d9-8a34-bf43f9c56dd8

## About the Role

* Experience: Prior experience in a Service Desk or Desktop Support role is required.
 * Technical Proficiency:
 + Strong knowledge of Microsoft-based operating systems.
 + Proven experience with Incident Management systems (ServiceNow preferred).
 + Familiarity with VPN, wired, and Wi-Fi networking bound with Windows Active Directory.
 * Soft Skills:
 + Excellent interpersonal and communication skills, with the ability to explain technical issues in non-technical terms.
 + Self-starter mindset with a passion for follow-through and detail-oriented problem-solving.
 + Ability to work effectively both independently and within a cross-functional team.

## Description

We are seeking a highly motivated Live Expert Service Desk Analyst to provide premier first and second-tier technical support to our internal employee community. This role is situated in a dynamic, fast-paced call center environment where support is delivered via phone, chat, and Slack. The ideal candidate possesses a strong technical aptitude for diagnosing complex issues combined with an unwavering commitment to high-level customer service., * Technical Troubleshooting: Remotely diagnose and resolve software, hardware, and connectivity issues, including peripherals and home network troubleshooting.

 * Incident Management: Meticulously log all service contacts into ServiceNow and manage the lifecycle of incidents to ensure timely resolution.
 * Systems Administration: Perform basic Active Directory administration (user and security groups) and assist customers with system/server access.
 * Software & Security: Deploy and patch software using VMware and Ivanti; triage issues within encrypted and secured environments.
 * Office 365 Support: Provide expert-level troubleshooting for Office 365 within a corporate network, specifically handling permissions, calendaring, and delegation.
 * Documentation & Projects: Identify gaps in technical documentation, update Knowledge Base articles, and manage small technical projects from inception to completion.
 * Customer Advocacy: Take full ownership of employee issues, performing root cause analysis and providing consistent status updates until resolution.


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