> Markdown version of [/jobs/ext/2122762-dynamics-365-contact-center-engineer](https://www.wearedevelopers.com/jobs/ext/2122762-dynamics-365-contact-center-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Dynamics 365 Contact Center Engineer

- **Company:** Science Applications International Corporation
- **Location:** Washington, DC, United States (Remote available)
- **Experience:** Expert
- **Salary:** $120,001.0 - $160,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Microsoft Azure, C Sharp (Programming Language), Computer Telephony Integration, Data Governance, Data Hub, Data Migration, Knowledge Management, Microsoft Dynamics, Routing, Performance Tuning, Windows PowerShell, Systems Integration, Microsoft Power Automate, Delivery Pipeline, Performance Monitor, Microsoft Dynamics 365 Finance & Operations, Restful APIs, Webhooks, Api Management, Powerapps, Servicenow
- **Published:** August 19, 2026
- **Apply:** https://www.dice.com/job-detail/d3bfc944-4674-4a7d-a588-02f5930ba1d5

## About the Role

* BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms
 * Ability to obtain and maintain a public trust requiring U.S. Citizenship or
 * Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management
 * Experience with Copilot Studio, including developing Agents, Flows and tools
 * Experience with Power Platform, including Canvas/Model-Driven Apps and Power Automate
 * Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)
 * Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)
 * Proficiency in JavaScript, C#, PowerShell, and D365 SDKs
 * Understanding of integrations, REST APIs, and webhooks
 * Familiarity with ALM, DevOps pipelines, and solution management
 * Excellent communication and documentation skills, * Experience in government, regulated industries, or enterprise-scale environments
 * Knowledge of data modeling, data migration, and Dataverse performance optimization

## Description

SAIC is looking for a Dynamics 365 Contact Center Engineer, responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver world-class service experiences., * Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service

 * Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS
 * Develop and maintain integrations with third-party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow)
 * Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features
 * Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed
 * Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations
 * Ensure solutions adhere to security, compliance, data governance, and performance best practices
 * Produce technical documentation, solution diagrams, and release artifacts
 * Partner with business units to gather requirements and translate them into technical designs


## Related Videos

- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [PoC “Austria Experience Data Hub”](https://www.wearedevelopers.com/videos/92-poc-austria-experience-data-hub)
- [Beyond Webhooks: The Future of Scalable API Event Delivery](https://www.wearedevelopers.com/videos/100312-beyond-webhooks-the-future-of-scalable-api-event-delivery)
- [Creating bots with Dialogflow CX](https://www.wearedevelopers.com/videos/587-creating-bots-with-dialogflow-cx)
- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)