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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager - Information Technology Architecture - **Company:** Georgia Institute Of Technology - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $112,410.0 - $127,000.0 - **Contract:** Temporary contract - **Skills:** Agile Methodology, Configuration Management Databases, Configuration Management, Continuous Integration, Data Integrity, Interoperability, Release Management, Systems Integration, IT Architecture, Network Server, Servicenow - **Published:** August 19, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17988900?backUrl=%2Fcareer%2F17988900%2FManager-Information-Technology-Architecture-Georgia-Atlanta ## About the Role Bachelor's degree in related discipline or equivalent, related experience., 5+ years of relevant experience; 3+ years of supervisory knowledge., Preferred Educational Qualifications Master's degree in related discipline or equivalent, related experience. Preferred Qualifications Preferred Skills * Experience supporting large or complex ServiceNow ecosystems with multiple development teams. * Experience supporting multiple MID Servers in a complex ServiceNow environment. * Familiarity with agile delivery models and CI/CD concepts as applied to ServiceNow. * Experience leading upgrade planning and execution for major ServiceNow releases. * Knowledge of security, compliance, and audit considerations in enterprise platforms. * Experience working with citizen development programs or multiple scoped applications. Preferred Qualifications * ServiceNow Certified System Administrator (CSA); advanced certifications a plus. * ServiceNow CIS-ITSM Proposed Salary $112,410 - $127,000, depending on experience and preferred skills. Knowledge, Skills, & Abilities, This job requires campus, national or international expertise in systems and IT architecture involving multiple technological areas of high criticality and skills and ability to resolve the most complex problems within that domain. Skills involving developing solutions with little or no precedents are also required., Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest ## Description The Manager of Information Technology Architecture is responsible for overseeing the design and implementation of the institution's technology architecture, ensuring alignment with strategic goals and best practices. This role involves leading a team of architects and engineers to develop scalable, secure, and efficient technology solutions that support academic and administrative functions. Additionally, the manager collaborates with stakeholders to assess current systems, identify gaps, and recommend innovative architectural enhancements to foster a robust digital environment., The ServiceNow Platform Administrator & Release Manager is responsible for the stability, security, and operational health of the ServiceNow platform while also owning the governance and execution of the ServiceNow release lifecycle. This role ensures that configuration, development, integrations, and updates are deployed in a controlled, predictable, and auditable manner that supports business outcomes and minimizes operational risk. This position serves as a key control point between platform operations, development teams, process owners, and stakeholders, balancing agility with platform integrity. The position will also directly manage the CMDB Technical Lead but is not responsible for Configuration Management Processes. Responsibilities Job Duty 1 - Evaluate emerging technologies and industry trends to recommend improvements and advancements that can enhance the institution's technological capabilities. Job Duty 2 - Monitor and assess the performance of technology systems to identify areas for optimization and to inform future architectural decisions. Job Duty 3 - Prepare and present reports on architecture initiatives, project progress, and strategic recommendations to senior leadership and relevant stakeholders. Job Duty 4 - Lead the design and development of the institution's technology architecture to ensure it aligns with strategic goals and supports operational efficiency. Job Duty 5 - Establish best practices and standards for technology architecture to ensure scalability, security, and interoperability across all systems. Job Duty 6 - Develop and maintain comprehensive documentation of the technology architecture, including diagrams, specifications, and standards for reference and compliance. Job Duty 7 - Oversee the integration of new systems and applications into the existing architecture, ensuring minimal disruption to services and data integrity. Job Duty 8 - Manage a team of architects and engineers, providing guidance and fostering collaboration to develop innovative technology solutions. Job Duty 9 - Collaborate with academic and administrative departments to gather requirements and assess existing systems for architectural enhancements. Job Duty 10 - Perform other duties as assigned., Overnight travel required for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project requirements)., The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel. This position does not require security clearance. 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