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# Part Time Help Desk

- **Company:** Manpower
- **Location:** Minneapolis, MN, United States
- **Experience:** Starter
- **Salary:** $37,440.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, Business Software, Cloud Computing, Computer Networks, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Remote Desktop Services, Remote Service Software, TCP/IP, Wi-Fi Technology, Office365, Peripherals, Information Technology, Laptops, Zendesk, User Administration, Servicenow
- **Published:** August 19, 2026
- **Apply:** https://www.minneapoliscareersite.com/job.asp?id=3358949456&tx=JT10193UTI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High school diploma or equivalent required; Associate's degree in Information Technology or related field preferred.
 * 0-2 years of IT support, help desk, customer service, or technical support experience.
 * Basic understanding of:
 * Windows 10/11 operating systems
 * Microsoft 365 applications
 * Active Directory user management
 * Networking concepts (TCP/IP, DNS, VPN, Wi-Fi)
 * Hardware troubleshooting
 * Strong verbal and written communication skills.
 * Excellent customer service and problem-solving abilities.
 * Ability to prioritize multiple tasks in a fast-paced environment., * CompTIA A+, Network+, or similar certifications.
 * Experience with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or Freshservice.
 * Familiarity with remote support tools.
 * Exposure to cloud technologies such as Microsoft Azure or Microsoft 365 Administration.

Technical Skills

 * Microsoft Windows 10/11
 * Microsoft 365 Suite
 * Active Directory
 * Basic Networking
 * Remote Desktop Tools
 * Ticketing Systems
 * Mobile Device Support
 * Printers and Peripherals

Soft Skills

 * Strong customer service orientation
 * Effective communication skills
 * Attention to detail
 * Team collaboration
 * Time management
 * Critical thinking
 * Adaptability and willingness to learn

Success Metrics

 * First-call resolution rate
 * Ticket response and closure times
 * Customer satisfaction scores (CSAT)
 * Adherence to SLA requirements
 * Quality of ticket documentation

## Description

We are seeking a customer-focused Level 1 Help Desk Support Technician to provide first-line technical support to end users. The ideal candidate will troubleshoot hardware, software, and basic network issues while delivering exceptional customer service. This role serves as the initial point of contact for IT-related inquiries and is responsible for resolving common technical issues or escalating more complex problems to higher-level support teams., * Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.

 * Troubleshoot and resolve basic hardware, software, networking, and account access issues.
 * Create, update, and close support tickets while maintaining accurate documentation.
 * Install, configure, and support desktop computers, laptops, printers, mobile devices, and peripherals.
 * Assist users with Microsoft 365 applications, Windows operating systems, and common business software.
 * Perform password resets and account administration in Active Directory or similar platforms.
 * Escalate unresolved issues to Level 2 or specialized IT teams when appropriate.
 * Follow established IT processes, service level agreements (SLAs), and security protocols.
 * Maintain IT asset inventory and assist with equipment deployment and recovery.
 * Contribute to knowledge base documentation and user training materials.
 * Support onboarding and offboarding activities, including account setup and equipment provisioning.


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