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# Product Support Specialist

- **Company:** US Tech Solutions, Inc.
- **Location:** Boulder, CO, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Business Process Modeling, Software as a Service
- **Published:** August 19, 2026
- **Apply:** https://www.careerjet.com/jobad/us7c91e004070dd1f80e0b5b82625f0d26

## About the Role

* 3+ years of experience in project management or program management.
 * Interest in customer support and user experience; strong sense of user focus.
 * Payment's experience would be beneficial.
 * Aptitude for problem solving, particularly around data analysis and analytical reasoning.
 * Self-starter with a track record of project management in complex organizations with shifting priorities.
 * Experience working across different time zones and with culturally diverse teams.

Skills:

 * Product Support
 * Customer Support
 * Customer Success
 * Data Analysis

Education:

 * Bachelor's degree or equivalent practical experience.

## Description

* We're an operational team that focuses on delivering excellent customer care and providing support for consumers when they need us. We represent the voice of the consumer and work closely with cross-functional partners across the client to make our products and operations better., * Develop support strategies and prepare support operations for new product feature launches.
 * Support the strategy and delivery of the customer care experience for Payments users including developing processes, innovating service models, and scaling support operations in partnership with our cross-functional teams.
 * Manage, collect & analyze Voice of the User (VoU) and Top User Issues (TUIs) to improve the user experience and our customer service operations.
 * Develop systems and protocols to drive up quality while removing inefficiencies and cost from operations.
 * Drive alignment with other teams to ensure a consistent user experience and an efficiently run operation across markets.
 * Investigate escalations and underlying causes of user support trends to identify meaningful patterns, enhance user help journeys and improve early identification of issues.
 * Improve and streamline processes to drive efficiencies., Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the ri…
 + 7 days ago, Acute Care TechnologyAs a Product Support Specialist II, you will handle more complex functional customer inquiries and provide advanced support for specific ZOLL SaaS products. Yo…
 + 2 months ago
+


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