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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - Voice & Video API - **Company:** Vonage - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), PHP (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Android Software Development, Apple IOS, VoIP, Software as a Service, Python (Programming Language), Node.Js, Ruby, Software Engineering, VoiceXML, WebSocket, WebRTC, Real-Time Transport Protocol, Software Application Programming, Information Technology, Kamailio, Virtual Agents, Zendesk, Api Management, Programming Languages - **Published:** August 19, 2026 - **Apply:** https://job-boards.greenhouse.io/vonage/jobs/8605264002 ## About the Role * Bachelor's degree in computer science or equivalent. * At least 5 years of experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors. * Experience supporting or implementing video and or voice APIs or SDKs. * Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSocket. * Voice technologies: e.g., VoiceXML, CCXML, WebRTC. * Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy. * Capable of troubleshooting client and server-side code. * Proficiency utilizing Zendesk's advanced AI features and virtual agents to streamline ticket routing, automate responses, and improve resolution efficiency. Experience we consider a plus: * Experience with other programming languages: PHP, Python, Ruby, Node * JavaScript, iOS or Android development experience * Experience building applications using iOS, Android or Javascript * Conceptual understanding of the principles of good software design ## Description As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel - including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role matters Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company! As an Technical Support Engineer- Video & Voice API at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs., * Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations * Communicate effectively (both verbal and written) with our customers and internal stakeholders * Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly * Contribute to internal and external knowledge bases * Collaborate with your team to identify bugs and escalate to next-level support * Communicate well with different audiences (developers, technical and non-technical users) ## Related Videos - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Transforming Education: A Journey from interactive Markdown to Remote-Labs](https://www.wearedevelopers.com/videos/941-transforming-education-a-journey-from-interactive-markdown-to-remote-labs) - [Coffee with Developers: David Heinemeier Hansson](https://www.wearedevelopers.com/videos/875-coffee-with-developers-david-heinemeier-hansson) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Raise your voice!](https://www.wearedevelopers.com/videos/10-raise-your-voice) - [Hello JARVIS - Building Voice Interfaces for Your LLMS](https://www.wearedevelopers.com/videos/1641-hello-jarvis-building-voice-interfaces-for-your-llms) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)