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# Test Scheduler

- **Company:** HOPCo View all jobs
- **Location:** Phoenix, AZ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Practice Management Software, Computerised Systems
- **Published:** August 19, 2026
- **Apply:** https://www.careerjet.com/job/usf4ad5066426ae3a512614035d244d668/eaa

## About the Role

* High school diploma/GED or equivalent working knowledge preferred., * 1-2 years of test scheduling experience or related experience.
 * Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

KNOWLEDGE

 * Knowledge of insurance plans.
 * Knowledge of computer systems.
 * Knowledge of grammar, spelling and punctuation to type patient information.

SKILLS

 * Skill in customer service and an understanding of HOPCo code of conduct and culture.
 * Skill in communicating effectively with physicians, clinical staff, hospital staff and the public.
 * Skill in establishing good working relationships with both internal and external customers.

ABILITIES

 * Ability to maintain patient confidentiality.
 * Ability to communicate with upset and frustrated patients.
 * Ability to obtain patient history and medical history.
 * Ability to work on multiple projects and to prioritize tasks. Ability to meet time sensitive goals.

ENVIRONMENTAL WORKING CONDITIONS

 * Normal office environment.

PHYSICAL/MENTAL DEMANDS

 * Requires sitting and standing associated with a normal office environment.
 * Some bending and stretching required.
 * Manual dexterity using a computer keyboard, phone and scanner.

## Description

At Healthcare Outcomes Performance Company (HOPCo), we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

 * Competitive Health & Welfare Benefits
 * Monthly $43 stipend to use toward ancillary benefits
 * HSA with qualifying HDHP plans with company match
 * 401k plan after 6 months of service with company match (Part-time employees included)
 * Employee Assistance Program that is available 24/7 to provide support
 * Employee Appreciation Days
 * Employee Wellness Events, * Schedules tests for the patient within practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location
 * Gathers pertinent information from insurance carriers, physician, and patient chart to make certain of appropriate matching to contracted service providers
 * Call patients to schedule test with-in required time as designated by policies and procedures
 * Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
 * Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
 * Communicates clinical instructions needed for appointments/procedures.
 * Input required data to include referrals plus and coded notes.
 * Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.
 * Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.
 * Initiate authorization for the test within the required time as designated by policies and procedures.


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