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# Desktop Support Supervisor

- **Company:** JFR STAFFING, LLC
- **Location:** Union City, NJ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Issue Tracking Systems, Networking Basics, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Information Technology, Gsuite, User Accounts
- **Published:** August 19, 2026
- **Apply:** https://www.wayup.com/i-j-Desktop-Support-Supervisor-JFR-Staffing-878599095644218/

## About the Role

+ 5+ years of Desktop Support experience
 + 2+ years of experience leading or supervising an IT support team
 + Fluent in both English and Spanish (required)
 + Previous experience working in a K-12 school, school district, college, or educational environment is highly preferred
 + Strong knowledge of:
 + Windows 10/11
 + Microsoft 365
 + Active Directory
 + Desktop and laptop hardware
 + Printers and peripherals
 + Basic networking concepts
 * Experience with ticketing systems and IT asset management
 * Excellent communication, leadership, and organizational skills
 * Strong customer service mindset with the ability to support both technical and non-technical users, * Experience supporting classroom technology
 * Experience with Google Workspace for Education
 * Knowledge of audiovisual classroom equipment
 * CompTIA A+, Network+, or Microsoft certifications are a plus

## Description

Our client is seeking an experienced Desktop Support Supervisor to lead the day-to-day operations of its IT support team. This is a hands-on leadership role responsible for ensuring exceptional technical support while mentoring a team of desktop support professionals in a fast-paced educational environment.
The ideal candidate is a strong technical leader with excellent communication skills who is fluent in both English and Spanish and has experience supporting users in a school or educational setting.
Responsibilities

 + Supervise and mentor a team of Desktop Support Technicians
 + Assign, prioritize, and monitor daily support requests to ensure timely resolution
 + Provide hands-on desktop, laptop, printer, and peripheral support when needed
 + Troubleshoot hardware, software, networking, and end-user issues
 + Support Windows operating systems, Microsoft 365, Active Directory, and common business applications
 + Manage user accounts, permissions, and workstation deployments
 + Coordinate equipment installations, upgrades, and replacements
 + Ensure IT support tickets are resolved within established service levels
 + Maintain accurate documentation of support activities and IT assets
 + Partner with school administrators, faculty, and staff to deliver outstanding customer service
 + Assist with IT projects, technology rollouts, and classroom technology support


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