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# Sr. Network Support Engineer, Leo Networking Software

- **Company:** Amazon.com, Inc.
- **Location:** Redmond, WA, United States
- **Experience:** Expert
- **Salary:** $121,000.0 - $163,700.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Computer Networks, Computer Engineering, Domain Name System (DNS), Traceroute, Python (Programming Language), CURL, Network Architecture, Routing, TCP/IP, Wide Area Networks, Scripting, Computer Network Operations, Sql Optimization, Connectivity Problems, Firewalls (Computer Science), Network Support
- **Published:** August 19, 2026
- **Apply:** https://www.amazon.jobs/en/jobs/10505737/sr-network-support-engineer-leo-networking-software

## About the Role

6+ years of technical support experience

 - Experience in scripting for automation (e.g. Python) and advanced SQL skills.
 - Knowledge of internet fundamentals and cloud computing concepts
 - 6+ years of network engineering experience for large-scale networks, including diagnosing network impacting issues, Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level
 - Experience coordinating between technical teams, peers and business stakeholders
 - 4+ years of experience with satellite-based telecommunication networking
 - Hands-on experience working with satellite software defined networking technologies, packet forwarding architectures, and connectivity issues

## Description

The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo. You'll join a growing team of network operations engineers supporting Amazon Leo's global satellite network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key., Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns

 - Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence
 - Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers
 - Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations
 - Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends
 - Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures
 - Collaborate with cross-functional teams including network, software, and security engineers


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