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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Tech & Sim Support Specialist - **Company:** COVISTA OF VIRGINIA, INC. - **Location:** Springfield, TN, United States - **Experience:** Starter - **Salary:** $38,894.0 - **Contract:** Temporary contract - **Skills:** Active Directory, Computer Networks, Desktop Computing, IP Pbx, Microsoft Operating Systems, Server Supported Gaming, Enterprise Software Applications, Laptops - **Published:** August 19, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2933706768-2 ## About the Role * Associate's Degree in a technical field Preferred * 2 years' experience with desktop support or in a help desk Required and * 2 years' experience with Microsoft Active Directory in a large network environment Required and * Entry level experience with networking, data, and voice systems. Required and * Experience with classroom equipment Preferred * Knowledge of Microsoft Operating Systems, installation, and troubleshooting. * Advanced PC troubleshooting skills. * Good working knowledge with Hardware/Software installation in a network environment. * Knowledge of printer troubleshooting and repair. * This position may require occasional evening and weekend work. * Ability to lift up to 50 lbs. * Must achieve Covista SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and * MCP and A+ certification Preferred ## Description The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center. Responsibilities * IT Support: * Provides Tier 1 & 2 support to the campus and associated campuses/remote locations. * Coordinates daily inspections of classroom equipment and processes repair tickets accordingly. * Builds images and software packages to deploy. * Assists Student Workers and Support Tech I with Student Help Desk support issues. * Assists in the supervision of Student Workers and/or temporary workers. * Ensures lab equipment is meeting the requirements of the Academic delivery. * Assists in maintaining lab security of equipment and software at all sites. * Assists with network, sever, and telecommunication support. * Follows standard operating guides and ensures compliance. * Participates in training and evaluative sessions and recommends methods to improve lab environments. * Performs troubleshooting and support functions for staff, students, and faculty. * Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work) * SimCare Support * The Specialist III is required to provide an intermediate level of support to the SimCare Center * Requires approximately 10 hours per week * Respond to requests, service calls and equipment setup assistance on short notice. * Attend and support all Simlab on-site training, webinars and conferences. * Ensure all equipment is setup and is in good working order. * Should be able to provide intermediate level of support for the following: * SIMLABS: * SAM II Model, Computer and Sim Scopes. * Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes. * Podium PCs (2) and Projectors (2). * WOW Carts and laptops. (4) * Prep Area: * Medsure dispense cart and computer. * Control Room /Simbay: * Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations. * Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras. * Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3). * Laerdal SimMan 3G, laptop, software updates and daily operations. * Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras. * Briefing Rooms: * Computers/LCD display/AV and Conference equipment. * Learning Space Website/Server Support. * Nurses Station: * Computer and Network Printer * Miscellaneous: * Setup for training sessions with conference phone as needed. * Perform support tasks for classroom and lab equipment. * Completes other duties as assigned. * Performs other duties as assigned * Complies with all policies and standards ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)