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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Technician - **Company:** Desert Diamond Casino - **Location:** Glendale, AZ, United States - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Information Systems, Desktop Computing, IT Management, Networking Hardware, Microsoft PowerPoint, Presentation Programs, Software Maintenance, Software Systems, Mainframe Programming, Computer Equipment - **Published:** August 19, 2026 - **Apply:** https://www.hospitalityonline.com/jobs/4362779-support-technician ## About the Role High school degree or GED plus 3 years' experience in IT Support; or equivalent combination of education and experience; or has completed 18 months as a Desert Diamond Casino IT Intern while successfully performing all essential duties and responsibilities of a Support Technician. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following: Knowledge, Abilities, Skills, And Certifications * Knowledge of relevant state-of-the-art technology, equipment, and/or systems. * Knowledge of guest service standards and procedures. * Knowledge of computer hardware and software and telecommunication systems. * Knowledge of current developments and technological trends in computer hardware and software. * Knowledge of available computing and/or network hardware and peripheral equipment. * Ability to perform preventive maintenance on computer hardware and software. * Ability to communicate technical guidance and instruction to users on the use of Personal Computer (PC) and/or mainframe applications and systems. * Ability to determine computer problems and to coordinate hardware and/or software solutions. * Ability to communicate, read and write clearly in basic English. * Ability to demonstrate outstanding guest service at all times. * Records maintenance skills. * Ability to foster a cooperative work environment. * Ability to communicate effectively, both orally and in writing. * Technical writing skills. * Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint). ## Description Under direct supervision of the IT Support Supervisor, provides user support, complex problem analysis and resolution, in-depth technical assistance, and training for hardware, software, network and telephone information systems., * Performs general problem solving and assistance on software applications and hardware systems and telecommunication system. * Problem solving and technical assistance duties are accomplished through the routine exercise of discretion and independent judgment within parameters established by IT management. * Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems. * Provides in-depth technical assistance and maintenance support to departmental end users. * Documents projects; writes and maintains user instructions. * Maintains applicable records of all maintenance and repairs. * Maintains knowledge of current technological developments/trends in area of expertise. * Maintains a good communication with team members and maintains a positive and professional work environment. * Contributes to a team effort and accomplishes related results as required. * Performs other duties as required. ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)