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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Bulk Project Manager - ServiceMac - **Company:** First American - **Location:** United States - **Experience:** Experienced - **Salary:** $85,000.0 - $113,300.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft PowerPoint - **Published:** August 19, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17994712?backUrl=%2Fcareer%2F17994712%2FBulk-Project-Manager-Servicemac-Iowa ## About the Role * Bachelor's degree or equivalent combination of education and experience * 4+ years of directly related experience * Leadership skills with ability to build consensus among disparate groups * Ability to manage multiple clients and projects/tasks simultaneously * Strong customer service skills * Strong internal communication skills including ability to work with various departments * Strong background in Mortgage Servicing, specifically Transfers of Servicing * Strong knowledge of department operating systems/applications and software/applications that integrate with those systems * Familiar with a variety of the field's concepts, practices and procedures * Strong interpersonal, relationship-building and teamwork skills * Able to translate and communicate technical information to a nontechnical audience * Self-motivated; self-starter * Proficient in Microsoft Word, Excel and PowerPoint ## Description Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We DoResponsible for the successful onboarding of mortgage loans for ServiceMac clients. Coordinate with internal and external parties to ensure all onboarding activities are completed timely and accurately. Coordinate and communicate timelines / status to clients, external partners, internal teams, management, and impacted groups. What You'll Do * Drive effective bulk loan onboarding processes. Build and sustain client relationships. * Collaborate with clients, retiring servicers, and internal teams to ensure successful bulk loan transfer activities. * Conduct online meetings/conference calls to set expectations, establish timelines, collaborate with all parties about concerns and ensure appropriate follow-up. * Create and ensure project plans are kept up to date with all activities as they are completed. * Ensure accurate communication is disseminated across all stakeholders including internal teams, external partners and clients. * Provide the highest levels of professional customer service throughout the project lifecycle. * Conduct a post-onboarding Lessons Learned exercise to identify what went well, what challenges were faced (and how they were handled), and identify new best practices. * Responsible for updating and maintaining Bulk Procedures and Transfer Instructions ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Should Tech Managers Be Developers First? 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