> Markdown version of [/jobs/ext/2126269-customer-relationship-management-crm-systems-support-specialist-umkc-crm-oper](https://www.wearedevelopers.com/jobs/ext/2126269-customer-relationship-management-crm-systems-support-specialist-umkc-crm-oper). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Relationship Management (CRM) Systems Support Specialist, UMKC CRM Oper - **Company:** University of Missouri - **Location:** Kansas City, MO, United States - **Experience:** Expert - **Salary:** $31,408.0 - $39,728.0 - **Contract:** Permanent contract - **Skills:** Data Control, Data Sharing, Microsoft Office, Student Information Systems, People Soft, Operational Systems - **Published:** August 19, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88080563/1 ## About the Role High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary, * Strong written and verbal communication skills. * Willingness to learn, ask questions, and work collaboratively. * High attention to detail and ability to manage multiple tasks. * Familiarity with CRMs or Student Information Systems is a plus. ## Description The CRM Operations Systems Support Specialist reports to the Senior Assistant Director of Slate and supports CRM and operational systems critical to enrollment and student services. This entry-level role is ideal for someone who is detail-oriented, responsive, and eager to learn. The position involves managing incoming requests, maintaining data accuracy, and assisting with system troubleshooting. This full-time role is based on campus and requires an on-site presence. Core Responsibilities * Request & Issue Management + Respond to incoming requests via email, Slate request forms, and Microsoft Teams. + Provide timely updates to stakeholders and escalate complex issues when needed. + Document outcomes and troubleshooting steps for future reference. * System & Data Support + Assist with resolving issues in Slate, Perceptive Content, and PeopleSoft Pathways. + Monitor data feeds and queries to ensure accurate and reliable data transfers. + Perform regular audits and updates to maintain data integrity. + Process transcripts and test scores, including verifying course details and entering missing data. + Add or remove service indicators for students based on transcript status. + Responsible for Slate to Brainware data monitoring * User Access & Integration + Help manage user access and permissions across Slate. + Support onboarding and deactivation of users. + Assist with data exchanges between Slate and other internal/external systems. * Training & Documentation + Participate in training sessions to build system knowledge. + Help maintain internal documentation and suggest process improvements. + Create or update user guides and quick-reference materials. * Collaboration & Communication + Work closely with internal teams and campus partners. + Occasionally support recruitment events (e.g., orientation, campus tours, open houses). + Serve up to four "Primary Shifts" per month at the front desk, assisting with applicant inquiries and directing students as needed. + Maintain regular in-office hours to support the Office of Admissions public-facing role. * OSS Backup Responsibilities + Serve as the primary backup for the Office Support Specialist (OSS) position, supporting transcript intake, data entry, inbox monitoring, school creation, and other processing tasks. * Other duties as assigned ## Related Videos - [The Chief Joy Officer and Decoding Motivation@Work](https://www.wearedevelopers.com/videos/1501-the-chief-joy-officer-and-decoding-motivation-work) - [Your Code as a Crime Scene](https://www.wearedevelopers.com/videos/1342-your-code-as-a-crime-scene) - [Smart City, Smart Mobility](https://www.wearedevelopers.com/videos/954-smart-city-smart-mobility) - [Break the Chain: Decentralized solutions for today’s Web2.0 privacy problems](https://www.wearedevelopers.com/videos/928-break-the-chain-decentralized-solutions-for-today-s-web2-0-privacy-problems) - [Building Organizations That Can Actually Adapt](https://www.wearedevelopers.com/videos/100316-building-organizations-that-can-actually-adapt) - [AI Sovereignty: What Does It Take?](https://www.wearedevelopers.com/videos/1703-ai-sovereignty-what-does-it-take) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Upgrading from SMS: What Devs Should Know About WhatsApp and RCS](https://www.wearedevelopers.com/magazine/580-upgrading-from-sms-what-devs-should-know-about-whatsapp-and-rcs)