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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** FLETCHER JONES MANAGEMENT WEST INC - **Location:** Beverly Hills, CA, United States - **Experience:** Experienced - **Salary:** $64,480.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Networking Basics, TCP/IP, Wireless Networks, Wi-Fi Technology, Cisco, User Administration, User Accounts - **Published:** May 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f7590a4407793f2a ## About the Role Do you have a valid Driver's License license?, Do you have experience in Wireless networking?, * 2+ years of IT support experience in helpdesk, field services, or a blended support environment * Strong working knowledge of Windows operating systems and Microsoft 365 * Experience with networking equipment (Ubiquiti, Cisco, etc.) strongly preferred * Familiarity with security camera systems or access control strongly preferred * Experience with ticketing systems is strongly preferred * CompTIA A+, Network+, or equivalent experience strongly preferred * Basic understanding of Active Directory and user/device management strongly preferred * Basic networking knowledge including TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting * Experience configuring and troubleshooting PC, Mac, and peripheral hardware * Ability to independently diagnose and resolve technical issues * Strong customer service and communication skills with a professional and approachable demeanor * Excellent organizational skills and attention to detail * Ability to prioritize tasks and work effectively in a fast-paced environment * Valid driver's license with the ability and willingness to travel locally between locations * High level of professionalism, reliability, and accountability ## Description At Fletcher Jones Automotive Group, technology plays a critical role in supporting operational excellence and delivering a world-class experience for both employees and guests. We are seeking a versatile and service-oriented IT Support Technician to join our team. This role combines remote helpdesk support with hands-on field service work across multiple locations. This is an excellent opportunity for someone who enjoys solving technical problems, working directly with users, and supporting a fast-paced, multi-location environment where no two days are the same. What You Will Do * Provide remote technical support to end users via phone, email, and ticketing systems * Troubleshoot hardware, software, printer, and basic network issues in a timely and professional manner * Manage and resolve support tickets while maintaining accurate documentation of issues and resolutions * Set up, configure, and deploy workstations, user accounts, software, and peripheral devices * Travel to dealership and company locations to perform installations, maintenance, repairs, and technical support * Install and configure computers, networking equipment, Wi-Fi systems, monitors, printers, and related hardware * Assist with structured cabling, hardware mounting, and device deployment projects * Troubleshoot on-site connectivity and network-related issues * Support Microsoft 365 environments and user account management * Maintain a clean, organized, and professional work environment both remotely and on-site * Partner with internal teams and vendors to ensure technology issues are resolved effectively * Support the organization's commitment to operational excellence, innovation, and customer service ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)