> Markdown version of [/jobs/ext/213988-noc-analyst-1](https://www.wearedevelopers.com/jobs/ext/213988-noc-analyst-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Analyst 1 - **Company:** Group Llc - **Location:** Zionsville, IN, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Application Services, Monitoring of Systems, Instant Messaging Technology, Computer Network Operations, Information Technology - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=64f1a4e4e999aa08 ## About the Role Do you have experience in Technical Proficiency?, Do you have a Associate's degree?, * Associate's degree from an accredited college or university in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience * Familiarity with IT network, systems, and application infrastructure monitoring in an SLA-driven environment * Experience with IT telemetry monitoring tools and the ability to quickly learn new tools as needed * Strong communication skills, both written and verbal, for clear incident reporting and escalation * Ability to rapidly assess and respond to service-impacting incidents under time-sensitive conditions * Proven ability to work effectively in a team environment, particularly in high-pressure situations * Basic understanding of incident management and escalation processes * Detail-oriented with strong organizational skills to manage multiple incidents and tasks simultaneously * High level of energy and the ability to maintain professionalism during incident management * Ability to follow established processes and adapt to new procedures as they are developed * Technical aptitude and willingness to learn new skills and technologies relevant to the NOC environment ## Description The NOC (Network Operations Center) Analyst 1 role is primarily responsible for the intake, monitoring, and ticketing of all service-impacting events supported by NOC process. This role serves as the initial point of contact for any suspected large-scale issues affecting Group 1001 business services, utilizing various intake methods including phone calls, email, in-person reports, monitoring tool telemetry, and instant messaging notifications. The NOC Analyst 1 is tasked with quickly triaging, documenting, and either repairing or escalating incidents to the NOC Operator in accordance with NOC processes outlined in Method & Procedure documentation. An effective NOC Analyst 1 candidate will demonstrate the ability to manage and escalate issues efficiently, ensuring that critical incidents are escalated within 15 minutes to minimize business impact How You'll Contribute: The NOC Analyst role is expected to be familiar with monitoring typical IT network, systems, and application services in a highly SLA-driven environment. This role requires a solid understanding of the IT telemetry monitoring tools utilized by the NOC, with the ability to correlate alarms with potential service impacts. The NOC Analyst role is responsible for the rapid identification and escalation of major service-impacting conditions to the NOC Operator, ensuring that incidents are handled swiftly and in alignment with NOC processes. For minor service-impacting events, NOC process may also dictate that the NOC Analyst provide repair actions directly. Strong communication skills are essential, as this role requires clear and concise reporting of incidents in both written and verbal formats, contributing to effective incident management and resolution. This is a Hybrid role begins with 30 days of on-site training, Monday to Friday, 8am - 5 pm ET in Zionsville, IN. After training, the position shifts to a Hybrid schedule with three in-office days and two remote days per week. The in-office days will be Tuesday through Thursday each week and are required to support critical business monitoring services that have been setup in the NOC room specifically. The weekly schedule includes one weekend day and four weekdays. During important company events or major team meetings that involve other employees travelling to the office from out of town, this role occasionally requires Monday or Friday to also be worked in the office, not to exceed two weeks per month. Available Schedules: * 1 x 1st Shift (8am-5pm, 1 Hour Lunch, Tues-Thu In-Office @Zionsville - Other Days Remote) * 1 x 2nd Shift (3pm-12am, 1 Hour Lunch, Tues-Thu In-Office @Zionsville - Other Days Remote) * 1 x 3rd Shift (12am-9am, 1 Hour Lunch, Remote - Geographic Locale to Waltham, MA Preferred) Mandatory On-Site Requirement: * On-site presence is a mandatory requirement each week from Tuesday through Thursday to support the critical business monitoring services built specifically within the NOC room of the Zionsville, IN office * NOC is an interactive technical forum, wherein which colleagues must be able to walk up to and inquire with NOC staff about suspected outages, to perform troubleshooting, or to see the overall health of the organization. For these reasons, remote work is not viable for any in-office portions of the schedule * During important company events or major team meetings that involve other employees travelling to the office from out of town, this role occasionally requires Monday or Friday to also be worked in the office, not to exceed two weeks per month What We're Looking For: * Monitor IT network, systems, and application infrastructure services for any service-impacting events * Respond to alarms and notifications from monitoring tools within established SLA guidelines * Triage, ticket, and escalate issues to the NOC Operator role within 15 minutes of detection or report * Serve as the initial point of contact for service-impacting incidents through various intake methods, including phone, email, in-person, and instant messaging * Correlate telemetry data from monitoring tools to identify potential service disruptions * Document incident details and actions taken in ticketing systems with clear and concise communication * Follow Method & Procedure documentation to ensure consistent and accurate incident management processes * Collaborate with NOC Operators and other IT teams to resolve or escalate incidents as needed * Participate in post-incident reviews to improve response processes and update Method & Procedure documentation * Maintain awareness of current infrastructure status and known issues to provide accurate incident context ## Related Videos - [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube) - [APItoolkit: Using Merkle Trees and LLMs to Detect the UnDetectable in Software Monitoring](https://www.wearedevelopers.com/videos/1639-apitoolkit-using-merkle-trees-and-llms-to-detect-the-undetectable-in-software-monitoring) - [Building Better Apps with React Native](https://www.wearedevelopers.com/videos/1466-building-better-apps-with-react-native) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Hands on with OpenTelemetry](https://www.wearedevelopers.com/videos/841-hands-on-with-opentelemetry) - [System Resilience: Surviving the Software Storm](https://www.wearedevelopers.com/videos/874-system-resilience-surviving-the-software-storm) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)