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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Restaurant Technology Specialist - **Company:** Subway - **Location:** London, UK - **Experience:** Experienced - **Salary:** £39,200.0 - £49,000.0 - **Contract:** Franchise - **Skills:** Microsoft Word, Microsoft Excel, Agile Methodology, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Information Technology - **Published:** August 20, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5848363224 ## About the Role * Strong troubleshooting skills across hardware, software, and network environments * Working knowledge of QSR systems (POS, KDS, payments, kiosks, DMB, camera systems, store networking) * Understanding of IT service management processes (incident, problem, change) * Ability to operate effectively in high-availability, time-critical environments * Clear communication skills and strong customer service orientation * Ability to manage multiple sites, priorities, and stakeholders simultaneously * Structured, process-driven approach with attention to detail * Strong problem-solving skills, ability to solve difficult and complex problems Additional requirements: * Bachelor's degree in computer science, information technology or any other discipline in a related field. * 3 to 5 years' experience in computer technology preferably in retail environments * Supervisory experience is a plus Good understanding of POS systems Highly commercial with strong business / financial acumen, market awareness Technical Proficiencies: Software (Microsoft Office Suite programs: Word, Excel, PowerPoint, Outlook) * Ownership mindset with accountability for results * Strategic, commercial, and impact-focused * Agile, decisive, and comfortable with change * High integrity and strong collaboration skills * Driven to deliver long-term value * Right to Work in United Kingdom ## Description We are searching for a Restaurant Technology Specialist to support our EMEA team. The Restaurant Technology Specialist is responsible for ensuring the availability, stability, and performance of in-restaurant technology across a portfolio of quick service restaurant locations. The role supports business-critical systems that enable ordering, payment, kitchen operations, and connectivity, working closely with restaurant operations, IT service teams, and technology vendors, and is also capable of preparing hardware for infrastructure to be installed in stores, including staging, configuring, and testing devices ahead of on-site deployment. Responsibilities include but are not limited to: * Provide operational (Level 2) support for restaurant technology, including POS, payments, kitchen systems, kiosks, digital menu boards, camera systems, and store networks * Ensure rapid resolution of incidents impacting restaurant operations, guest experience, or revenue * Coordinate with Service Desk, internal IT teams, and third-party vendors to meet agreed service level * Support technology rollouts, upgrades, and refresh activities across multiple restaurant locations * Perform root cause analysis for recurring issues and drive corrective actions * Monitor system health and proactively address risks to service availability * Maintain accurate asset, configuration, and site documentation * Act as a key liaison between Restaurant Operations and Technology teams * Prepare and stage hardware for infrastructure being installed in stores, including configuring and testing devices ahead of on-site deployment ## Related Videos - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)