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# Helpdesk Administrator

- **Company:** The Solution Group Ltd
- **Location:** Wrecclesham, UK
- **Salary:** £30,000.0 - £33,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer-Aided Facility Management, Document Management Systems, Microsoft Office, Information Technology
- **Published:** August 20, 2026
- **Apply:** https://jobsthamesvalley.co.uk/jobs/apply/ats-redirect/?id=2935289180-2

## About the Role

* Strong organisational and administrative skills
 * Excellent attention to detail
 * Confident using Microsoft Office and computer systems
 * Professional communication skills with a customer centric approach. The company have an excellent reputation for great customer service which is a result of the culture and amazing people.
 * A team player who ejoys and contributes to a friendly, collaborative environment.
 * Able to prioritise workload in a fast-paced environment
 * Positive attitude and willingness to learn
 * Previous administration, customer service, helpdesk, facilities management or construction support experience would be advantageous

Desirable Experience

 * Administration or customer service background
 * Experience with CRM, CAFM, Helpdesk or work order systems
 * Document control or scheduling experience
 * Microsoft Outlook, Excel and Word proficiency

## Description

An established and growing Services business is seeking a reliable and organised Helpdesk Administrator to join its Operational Support Team in Farnham.

This is an excellent opportunity for someone looking to build a career within administration, customer service, facilities management, or operational support.

Working within a friendly and supportive team, you will assist with the day-to-day management of work orders, document control, data entry, scheduling, and general administrative duties across a variety of commercial and public sector contracts within a service management environment., * Managing and updating work orders and job records

 * Accurate data entry and maintenance of company systems
 * Document control and administration support
 * Liaising with clients, suppliers, subcontractors and operational teams
 * Monitoring and processing information within agreed timescales
 * Supporting the Helpdesk function with day-to-day administration
 * Maintaining accurate records and compliance documentation


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