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# Customer Infrastructure Specialist

- **Company:** Focus Group
- **Location:** Birmingham, UK (Remote available)
- **Experience:** Expert
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Hyper-V, Windows Servers, Windows PowerShell, Microsoft SharePoint, Virtualization Technology, Backup and Restore, Office365, Sonicwall, Microsoft InTune, Veeam, Cisco, Vmware
- **Published:** August 20, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5848225217

## About the Role

* Prior experience in an IT or Telecom Support or Delivery role, typically at a second line level.

 * Strong knowledge of Windows Server and desktop operating systems
 * Experience with backup technologies and monitoring platforms (e.g. Veeam, Acronis, Spanning or similar)
 * Experience with Windows Server, Active Directory, Exchange, Azure, and virtualisation platforms (VMWare, Hyper-V)
 * Experience with Microsoft 365 and related backup/recovery strategies
 * Strong experience in cloud technologies such as M365, Azure, Intune, SharePoint. Excellent troubleshooting and analytical skills
 * Ability to communicate technical issues clearly to both technical and nontechnical stakeholders
 * Understanding of monitoring tools and RMM platforms

Nice to have:

 * Worked in an IT or Telecom Managed Service environment previously.
 * Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco).
 * Have an active Microsoft certification.
 * Experience with PowerShell scripting and automation

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you're excited about driving business growth and transforming how companies use technology, we want to hear from you.

## Description

We're hiring a Customer Infrastructure Specialist! This role ensures the stability, security and resilience of our customers' IT environments, by proactively monitoring and responding to alerts across key platforms including Datto RMM, Acronis, Veeam, Inforcer and SonicWall NSM. By identifying issues early and resolving them quickly, from backup failures to security or configuration drift, you minimise customer risk, maintain compliance and support seamless business continuity., * Monitor customer backup environments for errors, failed jobs and other anomalies

 * Investigate and resolve system alerts before they impact client operations
 * Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc.
 * Log, manage and update cases using the ITSM platform, ensuring timely resolution and documentation
 * Collaborate with clients to gather necessary information, perform root cause analysis and implement preventative solutions
 * Analyse backup job reports, success rates and performance metrics to identify trends and optimisation opportunities
 * Plan, test, and deploy security and system patches across client infrastructure


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