> Markdown version of [/jobs/ext/2140809-product-support-engineer](https://www.wearedevelopers.com/jobs/ext/2140809-product-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Support Engineer

- **Company:** Spectrum IT Recruitment
- **Location:** Chilworth, UK
- **Salary:** £35,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, XMLSpy, Microsoft Azure, C Sharp (Programming Language), Cloud Computing, Software Debugging, DevOps, Internet Information Services (IIS), JSON, Microsoft Visual Studio, Microsoft SQL Server, Standard Sql, Software Engineering, SQL Databases, Postman, Git
- **Published:** August 20, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5849542114

## About the Role

* Commercial experience in application or software support
 * Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, and SQL Server
 * Strong problem-solving and analytical skills
 * Excellent communication skills, including the ability to explain technical concepts to non-technical people
 * High attention to detail and strong organisational skills
 * Self-motivated with a willingness to learn
 * Knowledge of Agile, DevOps, and the software development lifecycle is highly desirable
 * Understanding of APIs is highly desirable
 * Experience with tools such as Postman or XMLSpy is highly desirable
 * Familiarity with Visual Studio, Azure DevOps, and Git is highly desirable

## Description

* Provide technical support and resolve application issues within agreed SLAs
 * Troubleshoot and manage client tickets from start to resolution
 * Work closely with stakeholders, analysts, and developers
 * Communicate clearly with clients and deliver excellent customer service
 * Gather requirements for system changes and support their delivery
 * Test, document, and support application updates
 * Assist with debugging and implementing improvements
 * Contribute to team development and continuous improvement initiatives

Technologies:

 * Azure
 * C#
 * DevOps
 * Git
 * Support
 * JSON
 * JavaScript
 * Postman
 * SQL
 * Visual Studio
 * Cloud, We are recruiting for a Product Support Engineer to join our team in a hybrid role based in Fareham, Hampshire, with a salary of £35,000 plus benefits. This is an opportunity to support business-critical applications, work collaboratively with clients and developers, and develop your skills in a supportive environment with training provided and opportunities for career progression.


## Related Videos

- [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94)
- [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json)
- [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web)
- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)
- [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)

## Related Articles

- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)
- [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)