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# IT Support Technician

- **Company:** Smartsearch Recruitment
- **Location:** Chester, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £27,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Microsoft Office, Microsoft Software, Networking Basics, Microsoft SharePoint, Software Deployment, EndPointSecurity, Peripherals, Microsoft InTune, Information Technology, Deployment Automation, Microsoft Sentinel, Laptops, Cisco, User Accounts
- **Published:** August 20, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5849542047

## About the Role

* At least two years experience in an IT support, service desk or desktop support role.
 * Strong practical Microsoft 365 support experience.
 * Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint.
 * Good Microsoft Windows, hardware and basic networking knowledge.
 * Understanding of IT security best practices, including MFA and endpoint security.
 * Excellent troubleshooting, customer service and communication skills.
 * Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training.
 * Organised, approachable and able to manage competing support priorities.
 * Able to work permanently from our Wrexham head office.
 * Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous.

## Description

* Provide 1st line helpdesk, desktop and remote IT support.
 * Log, investigate, resolve or escalate support requests.
 * Support Microsoft 365, including Outlook, Teams and SharePoint.
 * Complete routine administration within Entra ID, including user accounts, access, groups and password resets.
 * Support Intune device enrolment, application deployment and mobile-device updates.
 * Assist with Defender for Endpoint, MFA and endpoint-security support.
 * Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology.
 * Troubleshoot hardware, software, network and connectivity issues.
 * Complete laptop builds and rebuilds using Microsoft Autopilot.
 * Maintain IT asset records, technical documentation and user guides.
 * Support new-starter inductions and wider IT projects.
 * Escalate complex infrastructure, server and security issues to senior IT colleagues.

Technologies:

 * Cisco
 * Hardware
 * Support
 * ITIL
 * Microsoft 365
 * Mobile
 * Network
 * Security
 * SharePoint
 * Windows
 * Office 365


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