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# 1st Line Support

- **Company:** Reed
- **Location:** South London, UK
- **Experience:** Starter
- **Salary:** £20,000.0 - £25,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Office365, Information Technology, Servicenow
- **Published:** August 20, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5849622922

## About the Role

* Good telephone manner and experience in telephone support.
 * Excellent communication skills with the ability to liaise with a variety of users.
 * Knowledge of O365 is advantageous, as is exposure to Service Now or similar ticketing systems.
 * IT-related qualification such as an apprenticeship or degree is beneficial.
 * A strong desire to develop and grow within a busy IT service desk environment.

## Description

We are offering an exciting opportunity for an aspiring technical professional to join a busy and growing help desk as a Junior IT Support. This role is ideal for someone looking to support internal users across an O365 estate and eager to grow and develop key skills in MS365 support. Join a leading national business that is heavily investing in a Digital Workplace and IT Infrastructure, with a presence across multiple sites in the UK and Europe

Day-to-day of the role:

 * Provide first-line support to internal users, ensuring high-quality assistance and user satisfaction.
 * Troubleshoot and resolve issues related to Office 365 and Windows Technologies.
 * Communicate effectively with a variety of users, offering support and guidance.
 * Utilise ticketing systems such as Service Now to manage and track user requests and incidents.
 * Contribute to the development and improvement of IT support processes and services.


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