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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Vendor Manager - **Company:** Loyalty Partner Solutions GmbH - **Location:** München, Germany - **Contract:** Permanent contract - **Skills:** Application Services, Cloud Computing, Cyber Security, Data Centers, Procurement Software - **Published:** August 20, 2026 - **Apply:** https://jobs.payback.group/en_US/careers/ApplicationMethods?jobId=1298 ## About the Role * You have several years of experience in IT Vendor Management, IT Service Management, IT Procurement, or a comparable role. * You have experience managing external IT service providers and complex supplier and service relationships. * You bring solid experience in designing and managing IT contracts, service descriptions, SLAs, and commercial frameworks. * You have experience with budget management, invoice verification, and cost and pricing models. * You have a strong technical understanding of cloud, infrastructure, data center, and managed services environments and can confidently assess technical dependencies as well as data privacy and information security requirements. * You are experienced in working with KPIs, service reviews, escalation management, and performance improvement initiatives. * You think analytically, have a strong affinity for numbers, and can translate complex topics into clear recommendations and actions. * You work proactively, in a structured and self-driven manner, and drive change with a solution-oriented mindset. * You stand out through your professional presence, strong communication skills, and negotiation capabilities in both German and English. ## Description In this role, you are the central point of contact between PAYBACK and our external IT partners. You act as a bridge between business departments, vendors, and internal stakeholders, bringing together diverse interests, developing shared solutions, and building sustainable relationships. You ensure that our cloud, infrastructure, data center, and application services not only run reliably but continue to evolve and improve. From contract and budget management to service quality and strategic provider decisions, you take ownership with significant room to shape outcomes and make a meaningful contribution to the reliable operation of our technology platforms. Your day-to-day responsibilities * You manage and develop our external IT service providers across infrastructure, cloud, data center, and application services, ensuring long-term and successful partnerships. * You own service levels, KPIs, and service reviews, evaluate provider performance, and consistently drive follow-up actions and improvements. * You support tenders and contract negotiations and work closely with Procurement, Legal, Data Privacy, and other business stakeholders. * You manage service budgets, review invoices and service acceptances, and create transparency around cost, pricing, and contractual models. * You ensure compliance with governance, regulatory, data privacy, and information security requirements and take ownership of escalation management for critical service incidents. * You identify opportunities to optimize quality, costs, and processes, implement improvements together with internal and external stakeholders, and contribute to the continuous evolution of our vendor management approach. * You advise business stakeholders and management on provider strategies, service portfolios, and operating models. ## Related Videos - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)