> Markdown version of [/jobs/ext/2141549-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2141549-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** After School Matters, Inc. - **Location:** McMinnville, OR, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** VoIP, System Configuration, Dynamic Host Configuration Protocol, Network Address Translation, Domain Name System (DNS), IP Addressing, OSI Models, Networking Basics, TCP/IP, Wide Area Networks, Cisco - **Published:** August 20, 2026 - **Apply:** https://guideit.applytojob.com/apply/n9rbVuFo0t/Desktop-Support-Analyst?source=GS ## About the Role * 5 years of direct customer IT support * Ability to adapt to new technology as it is introduced into the environment * Cisco phone experience * Basic audio/visual experience * Basic Active Directory experience * Applies knowledge of networking fundamentals; basic security and wireless concepts; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; NAT, DHCP and DNS; understanding VoIP and configuring simple networks * Applies strong technical skills, effective communication skills and is responsive to customer needs * Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations * Ability to write reports, business correspondence and procedure manuals * Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to communicate and support users at the executive level Education & Certifications * High school diploma and/or GED certificate required * Some college or college degree preferred * Microsoft Certified Professional (MCP) certification is preferred * CompTIA A+ Certification is preferred Position Location & Other Requirements * Portland, OR on-site * Must be flexible to commute between customer and GuideIT sites located in Portland, McMinnville and Salem areas to perform work * Must be willing to travel quarterly to remote locations in Montana * Dress Code: professional office attire * Provide on-call support if required outside of standard business hours * Ability to lift to 50 pounds maximum with frequent lifting/and or carrying objects weighing up to 25 pounds. * Frequent overhead reaching and bending/crouching. ## Description This technology support position requires teamwork, communication and a passion for working directly with end users throughout Portland and surrounding areas. The qualified candidate must be flexible to alternating locations, as directed, and will be collaborating with multiple teams. Primary Duties * Provide in-person, end-user computing support for users at directed offices and remote sites. * Provide outstanding customer support to End Users on all information systems used. * Perform request, incident, change and problem management processes within service level expectations (i.e., priority / escalation norms) in service management tools. * Serve as the escalation point for Level 1 Service Desk, including communication with clients and technical troubleshooting. * Maintain a general understanding of corporate structure and an awareness of business workflow in each department to leverage this understanding to prioritize tickets or tasks, trigger follow-ups or proactively prevent incidents from occurring. * For VIP users, proactively communicate and deliver support at outstanding levels. * Perform mobile device management and administrate directory services as assigned. * Facilitate & maintain an accurate & ready IT asset inventory at major offices. * Support infrastructure, application and security maintenance projects as required. * On-call flexibility to carry out virtual IT support and in-person EUC support. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)