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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Ticketing System Specialist - **Company:** National Geographic Partners, LLC. - **Location:** Washington, DC, United States - **Salary:** $63,650.0 - $67,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, System Configuration, Issue Tracking Systems, Salesforce.Com, Gsuite - **Published:** August 20, 2026 - **Apply:** https://ngs.wd1.myworkdayjobs.com/ngs_external_career_site/job/Washington-DC/Ticketing-System-Specialist_R2156 ## About the Role Bachelor's degree in related field preferred Minimum Years and Types of Experience 3 years of experience with at least one year of ticket sales system or CRM experience Necessary Knowledge and Skills * Experience using at least one ticket sales software * Experience using multiple CRMs. Salesforce experience a plus * Knowledge of Microsoft Office programs and Google Workspace * Strong multi-tasking skills and attention to detail * Ability to collaborate and communicate effectively across multiple divisions with varying technical understanding * Ability to work in a fast paced, multi-phase project environment with shifting priorities * Proactive, positive, customer service mindset, Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship. ## Description The Campus and Experiences division creates and supports inspirational experiences for live audiences and delivers excellent service and operations at National Geographic Society facilities. The division is responsible for our Base Camp headquarters, including all aspects of the Museum of Exploration. This division also produces and generates revenue through National Geographic Live, Speakers Bureau and National Geographic's Traveling Exhibitions programs. The Ticketing System Specialist supports a complex, multi-integration museum admission ticketing sales system and a robust museum operation, helping to ensure that ticketing operations function seamlessly to provide museum visitors with the best possible experience, and ensuring that ticketing system functions are appropriately overseen and operated for our 7-day-per-week museum operation. This position reports to the Ticketing System Administrator., System Support (40%): * Maintain and update documentation for system configuration, business processes, system upgrades/customizations, and naming conventions * Build and maintain coupon codes for internal stakeholders and marketing promotions * Monitor and manage daily capacities for maximum revenue and visitor survey scores * Support Ticketing System Administrator in large ticket builds and on-sales * Coordinate with ticketing vendor on their deliverables and test new functionality in the staging environment Front of House Support (25%) * Serve as the level 1 escalation for front of house staff troubleshooting and support * Escalate tickets to NGS Technology and vendors as needed and manage the ticket lifecycle through to QA and completion * Provide visitor support in the Call Center and at the Welcome Desk as needed Cross-Departmental Support (25%): * Provide project management support with internal coordination efforts * Manage all ticketing system intake forms, including new event builds, coupon codes, and other one-off ticketing configuration requests Analytics & Reporting (10%): * Provide sales and operational reporting support * Distribute one-off special request reports as needed, On-Site Flex - Staff members who must be physically present at Base Camp to do the vast majority of their work supporting overall building and museum operations. On-Site Flex staff hours are determined in consultation with supervisors, and are responsive to the needs of the MOE and other building operations, often including nontraditional (M-F, 9 a.m. - 5 p.m.) work hours. ## Related Videos - [Hacking Your Vacation: Using Data for Fun](https://www.wearedevelopers.com/videos/585-hacking-your-vacation-using-data-for-fun) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa)