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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Support Specialist - **Company:** United Support Services, Inc. - **Location:** Kittery, ME, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Ethernet, Local Area Networks, Mainframes, Microsoft Office, Network Protocols, Wide Area Networks, Web Pages, Wireless Networks, Information Technology, Network Server, Hardware Debugging - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=95024c04155ea4a2 ## About the Role Do you have experience in Wireless networking?, Do you have a Associate's degree?, * Possessing a valid and active Common Access Card (CAC), which is required by the U.S. Navy, at all times during the period of employment * Associate's degree in computer science, Engineering, or related discipline * Minimum 1 year experience providing workstation support for 500+ users required * Ability to provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed * Ability to learn quickly and work independently * Experience with Windows 7 & 10 Workstations * Experience with hardware repair (break-fix) and configuration/installation * Experience in Wireless network support * Knowledge of LAN/WAN networking * Knowledge of Microsoft Office Suite, MS Windows Server 2008 and above, Active Directory & related software * Knowledge of Windows 7/10, Office 2010 and above and various other applications for installation and support * Knowledge of Administrative skills for Windows 7/10, Microsoft Office, Sophos Antivirus * Knowledge of Ethernet, cabling, hubs/switches, network protocols, printers, and multimedia presentation technologies support * Excellent customer service/problem-solving skills * Excellent communication skills both verbal and written, * Active DOD security clearance * MCSE/MCSA certification * Certifications: Microsoft MTA, CompTIA A+, Network+, Security+ * Experience with SMS, Active Directory and/or Group Policy * Previous experience supporting a large call center environment * Experience in a Tier 1/Tier 2 Help Desk or call center The physical job requirement involves, but is not limited to, walking, reaching, bending-over, concentration in the presence of noise, lifting items up to 50 lbs., and traversing narrow passageways, climbing ladders/stairs, and operating in confined spaces onboard naval vessels and barges and in buildings. ## Description * Represents the Information Technology team when interacting with our customer and workforce * Provides support for all Information Technology products and services * Answers questions, troubleshooting assistance, problem resolution, teaching or instructing others regarding software or hardware functionality, and communication policy * Determines the most effective manner to resolve personnel's technical issue * Engages in research and in-depth troubleshooting to resolve technical issues * Consults with full-time staff when necessary * Resolves support related issues independently but may escalate complex and/or high priority problems to the appropriate Information Technology team members for resolution * Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up * Provides assistance with personal computers, mini/mainframe computers, client servers, LANs, WANs, and web pages * Per contract requirements, must be able to respond to urgent calls outside of regular working hours * Other duties as assigned ## Related Videos - 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