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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Workday Functional Consultant - AMS and Optimisation - **Company:** Capgemini - **Location:** Manchester, UK - **Experience:** Experienced - **Salary:** £45,908.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, System Configuration, Regression Testing, Systems Integration, Workday HCM, Workday, Servicenow - **Published:** August 20, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5847551761 ## About the Role * Minimum of three years' experience as a Workday Consultant, ideally including implementation, post go-live support, optimisation or AMS service delivery experience. * Mandatory Workday Core HCM certification, with additional Workday certifications highly desirable. * Hands-on experience configuring Workday or supporting functional activity across one or more areas such as Learning, Talent, Performance, Absence, Compensation, Recruiting, Peakon, Journeys, Extend, Security, Reporting or Integrations. * Good understanding of end-to-end HR processes and how they are enabled, supported and improved through Workday. * Experience analysing requirements, documenting solutions, supporting testing and translating business needs into practical Workday configuration and service outcomes. * Strong analytical and problem-solving skills, with the ability to handle complex requirements, diagnose issues and communicate recommendations clearly. * Experience working with stakeholders, facilitating workshops and supporting solution design decisions in a client-facing environment. * Ability to work independently while collaborating with global teams and providing guidance to junior colleagues. * Excellent communication skills in English, with a proactive, inclusive and knowledge-sharing mindset. * Availability to work from the Capgemini Manchester office as part of an office-based AMS team. Desirable experience * Experience using ServiceNow or another ITIL-aligned service management platform to manage incidents, service requests, changes, problems or enhancement backlogs. * Experience supporting Workday bi-annual releases, regression testing, release impact assessment and adoption planning. * Experience with post-production optimisation, tenant assessments, service transition, knowledge acquisition or continuous improvement roadmaps. * Awareness of Workday Extend, Peakon, Journeys, Reporting, Security, Integrations or broader enterprise architecture considerations. * Understanding of responsible AI adoption in HR technology, including data readiness, governance, explainability, adoption and change considerations. * ITIL, HR qualification or equivalent practical experience in managed services, HR transformation or cloud application support. We are a Disability Confident Employer ## Description We are looking for an experienced Workday Functional Consultant to join our Workday Practice, with a specific focus on Application Managed Services (AMS), optimisation and continuous improvement for live Workday environments. This is an office-based role in Manchester for someone who combines Workday functional knowledge, hands-on configuration experience, service delivery discipline and strong consulting skills. You will collaborate with client stakeholders, service teams, functional specialists, technical colleagues, integration teams and delivery leads to resolve issues, deliver enhancements and identify opportunities to improve HR processes and Workday adoption. Your Role As a Workday Functional Consultant focused on AMS and Optimisation, you will support the delivery of high-quality Workday managed services, enhancements and optimisation initiatives. You will analyse client requirements, configure and test Workday changes, resolve functional issues, support service requests and contribute to continuous improvement activity across live Workday environments. You will be expected to bring a modern consulting mindset: practical, service-focused, outcome-led and comfortable helping clients understand how to use Workday capabilities, data, automation and emerging AI-enabled functionality responsibly and effectively. You will also support knowledge transfer, documentation and reusable service assets that help build a scalable AMS capability from the Manchester office. AMS service delivery and functional support * Support the delivery of Workday AMS services by managing functional incidents, service requests, change requests and enhancement activity through ServiceNow or other ITIL-aligned service management platforms. * Analyse functional issues, identify root causes, propose practical resolutions and work with client and internal teams to deliver timely, high-quality outcomes. * Support service operations across defined hours of service, including shift-based coverage between 07:00 and 19:00 and shared on-call support for P1 incidents as required. * Maintain clear communication with service leads, clients and internal teams on priorities, blockers, risks, progress and resolution plans. * Contribute to service governance through accurate updates, documentation, knowledge articles, trend analysis and continuous improvement recommendations. Configuration, testing and optimisation * Configure, test, validate and document Workday solutions across multiple functional areas, ensuring changes are accurate, supportable and aligned to agreed design principles. * Support enhancement and optimisation initiatives from requirement analysis through design, configuration, testing, deployment and transition into support. * Review HR processes and Workday configuration to identify opportunities for simplification, standardisation, automation and improved adoption. * Support regression testing, release assessment and bi-annual Workday release activity, helping clients understand impacts and adopt relevant new capabilities. * Produce and maintain high-quality deliverables, including configuration documentation, test evidence, knowledge-transfer materials, work instructions and service playbooks. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [WeAreDevelopers LIVE - How DevRel Makes Tech More Human](https://www.wearedevelopers.com/videos/2149-wearedevelopers-live-how-devrel-makes-tech-more-human) ## Related Articles - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)