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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Graduate Technical Support & Sustainment Engineer - **Company:** RTX - **Location:** Worcestershire, UK - **Experience:** Starter - **Salary:** £29,813.0 - **Contract:** Permanent contract - **Skills:** Active Directory, System Configuration, Linux, Linux Distribution, Microsoft Software, System Testing, Virtualization Technology, SSL Certificate Management, SC Clearance, Integration Tests, Information Technology, Service Stack - **Published:** August 20, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5849697432 ## About the Role * A degree in a relevant IT field, with work experience (such as a placement year) in a technical IT background. * Curiosity with the ability to learn and to bring fresh ideas into business. * Strong written and verbal communication skills, with the ability to build effective relationships with colleagues, customers, and technical teams. * Willing and able to travel within the UK and overseas and occasionally provide out-of-hours support with prior notice. * You must be able to obtain and maintain the relevant UK security clearance required for the role, SC at a minimum. Qualifications We Would Prefer: * A full UK driving license ## Description Raytheon UK is looking for a hands-on Graduate Technical Support & Sustainment Engineer to join our team in Malvern, supporting complex IT systems used in defense, national security, and other critical environments. This is a varied role for someone who enjoys getting under the bonnet of technology: building systems, testing upgrades, solving problems, supporting customers, and travelling to sites in the UK and overseas when needed. You will work across the full lifecycle of secure, multi-server and multi-client systems, from build and configuration through to testing, deployment, sustainment, and upgrade. If you enjoy combining technical depth with real-world impact, this role gives you plenty of room to grow. What You Will Do: Based onsite at our Malvern office and supported by an experienced PDS (Post Design Support) team you will: * Provide technical support and sustainment for deployed systems, helping ensure they continue to perform reliably and in line with company processes, procedures, and quality standards, including support for AS9100 accreditation. * Support programs during the build phase of complex systems, including hardware assembly, software installation, and system configuration. * Plan and carry out testing on newly built and upgraded systems, including Integration Testing, Factory Acceptance Testing and System Acceptance Testing. * Provide office-based technical support to customers by phone and email, with occasional out-of-hours support by prior arrangement. * Travel within the UK and overseas to deliver, commission, upgrade, diagnose and resolve issues on systems originally built in Malvern. * Work across a broad technology stack, including Microsoft products, Linux distributions, Active Directory, certificates, networking, storage solutions, and virtualisation. * Maintain locally held replicas of customer systems, using them for troubleshooting, upgrade testing, and issue resolution. * Demonstrate software and systems to internal and external customers, while contributing to continuous improvement and lean activities. What You Will Learn: * You will build deep, practical experience across a wide range of technologies, including Microsoft and Linux platforms, networking, storage, virtualisation, Active Directory, and certificate management. * You will learn how complex, secure, multi-server systems are built, tested, deployed, and sustained throughout their lifecycle. * You will gain exposure to UK and international customer environments, seeing how systems are used operationally and how best to support them. * You will develop your skills in system testing, troubleshooting, and root cause analysis on live and replicated customer systems. * You will strengthen your communication and stakeholder management skills through regular engagement with internal teams and external customers., We provide exceptional career opportunities to exceptional individuals. Many of our Technical Support & Sustainment Engineers have progressed into different business departments like Engineering, Programme Management and Business Development. Why Join Us? This is a role with variety, visibility, and purpose. One week you could be working in the lab in Malvern, the next supporting a customer site, testing an upgrade, or helping resolve a complex technical issue. You will join a team that works at the sharp edge of system sustainment, where technical quality, reliability and customer trust are essential. About Raytheon UK Raytheon UK delivers innovative, high-integrity solutions across defense, national security, and other critical domains. We combine advanced technology, robust engineering and long-term support to help customers complete their most complex missions. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Introducing a Digital Service Catalog for speed and scale](https://www.wearedevelopers.com/videos/763-introducing-a-digital-service-catalog-for-speed-and-scale) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Building high performance and scalable architectures for enterprises](https://www.wearedevelopers.com/videos/19-building-high-performance-and-scalable-architectures-for-enterprises) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)