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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist / Support Engineer - **Company:** WOUNDTECH CORP. - **Location:** Orlando, FL, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, User Authentication, Microsoft Azure, Microsoft Online Services, Software as a Service, Cloud Computing, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, DevOps, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Data Intelligence, Inventory Management Software, Virtual Private Networks (VPN), Network Troubleshooting, Remote Access Technology, Azure Active Directory, Remote Service Software, Microsoft SharePoint, Software Engineering, Software Vulnerability Management, Wireless Networks, Wi-Fi Technology, Computer Network Technologies, Peripherals, Microsoft InTune, Information Technology, Patch Management, Laptops, Zendesk, SentinelOne Expertise, ManageEngine - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8c7eba801898379d ## About the Role Do you have experience in IT department experience?, Do you have a Associate's degree?, * 3-5+ years of experience in IT support, helpdesk, systems administration, or infrastructure support roles. * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. * Experience supporting distributed or hybrid workforces preferred. * Healthcare or HIPAA-regulated environment experience is a plus. Experience with several of the following technologies is strongly preferred:Microsoft Ecosystem * Microsoft 365 * Entra ID (Azure AD) * Exchange Online * Teams * SharePoint * Intune or equivalent endpoint management tools Endpoint & Security Tools * ManageEngine * SentinelOne * Mimecast * Apple Business Manager * MFA/SSO platforms * Endpoint patching and vulnerability management Networking & Infrastructure * Cisco Meraki * Cato Networks * VPN technologies * DNS/DHCP/network troubleshooting * Wireless networking IT Operations * FreeScout, Jira, Zendesk, or similar ticketing systems * Asset management and inventory tracking * Remote support tools * Hardware provisioning and lifecycle management Communication Platforms * RingCentral * Dialpad, * CompTIA A+, Network+, Security+, or similar certifications preferred. * Familiarity with ITIL practices and service management methodologies. * Experience working alongside MSPs, vendors, or offshore support teams. * Exposure to cloud platforms such as AWS or Azure is a plus. Additional Considerations: * Hybrid position based in the Orlando, FL area with periodic onsite support required. * Reliable transportation required for onsite visits, office support, and hardware logistics. * Must be comfortable supporting both corporate and clinical operations in a fast-paced healthcare environment. * Ability to prioritize competing requests, adapt quickly, and maintain professionalism under pressure. * Strong customer service mindset with excellent written and verbal communication skills. * Willingness to occasionally provide after-hours or emergency support when required. ## Description We are seeking a hands-on, customer-focused IT Helpdesk Engineer to support and maintain the technology environment that powers our clinicians, operations teams, and corporate staff across a fast-growing healthcare organization. This hybrid role is based in the Orlando area and will support both remote users and onsite operations as needed.The ideal candidate is a strong troubleshooter with experience supporting modern cloud-first environments, endpoint management, networking, SaaS platforms, and security tooling. This individual will play a key role in ensuring operational stability, security, and a seamless end-user experience across a distributed workforce spanning the U.S. and offshore teams.You will work closely with IT, Security, DevOps, Product & Engineering, external vendors, and managed service providers to maintain a secure, scalable, and efficient IT environment supporting both corporate and clinical operations., * Provide Tier 1/Tier 2 support for laptops, desktops, mobile devices, printers, peripherals, conferencing systems, and SaaS applications. * Support a primarily Microsoft-based environment including Microsoft 365, Entra ID (Azure AD), Exchange Online, Teams, SharePoint, and endpoint management platforms. * Manage onboarding, offboarding, device provisioning, account access, permissions, and lifecycle management for employees and contractors. * Troubleshoot hardware, software, networking, VPN, authentication, printing, email, and connectivity issues across Windows, macOS, iOS, and Android devices. * Support clinicians and operational users in a fast-paced healthcare environment where uptime and responsiveness are critical. Endpoint Management & Security * Administer and support endpoint management and MDM platforms including ManageEngine and Apple Business Manager. * Assist with endpoint security operations using SentinelOne, Mimecast, MFA, and related security tooling. * Support patch management, endpoint compliance, asset tracking, and vulnerability remediation efforts. * Maintain adherence to HIPAA, security, and IT compliance standards and assist with audit readiness initiatives. * Escalate security incidents, suspicious activity, and critical outages appropriately. Network & Systems Support * Support office and remote networking technologies including Cisco Meraki, Cato Networks, VPN connectivity, Wi-Fi, switching, and firewall troubleshooting. * Coordinate with vendors and MSP partners for escalations, hardware replacements, ISP coordination, and office infrastructure support. * Assist with management and maintenance of cloud-based IT infrastructure and SaaS integrations. Operational Excellence * Create and maintain technical documentation, SOPs, knowledge base articles, and asset inventories. * Follow established ticketing, triage, escalation, and change management processes. * Participate in IT projects including office buildouts, hardware rollouts, MDM migrations, infrastructure upgrades, and security initiatives. * Research and recommend improvements, automation opportunities, and operational efficiencies. * Assist with maintaining inventory and logistics coordination for remote hardware provisioning and recovery. Team Collaboration * Collaborate closely with cross-functional teams including Cybersecurity, DevOps, Data Intelligence, Software Engineering, Product, and external vendors. * Provide mentorship and guidance to junior support staff when needed. * Communicate clearly with technical and non-technical stakeholders regarding issues, timelines, and resolutions. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)