> Markdown version of [/jobs/ext/2143489-it-service-desk-team-leader](https://www.wearedevelopers.com/jobs/ext/2143489-it-service-desk-team-leader). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Team Leader

- **Company:** Fyre Global Limited
- **Location:** Kingston upon Hull, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Issue Tracking Systems
- **Published:** August 20, 2026
- **Apply:** https://www.totaljobs.com/job/it-service-desk-team-leader/fyre-global-limited-job107875671

## About the Role

* A few years' experience in IT Service Desk or IT support, ideally with some team responsibility already
 * Comfortable with ITSM tools and ticketing systems
 * Solid grounding in a Microsoft 365 / Azure / Windows environment
 * Confident communicator - with your team, and with senior leadership

## Description

Most Service Desk Lead roles are about maintaining what's already there.

This one isn't.

 * You'll be shaping how the team actually works, not inheriting someone else's system
 * You'll report directly into a newly-appointed Director who's heavily investing time in getting this right
 * There's a genuine growth story here - the department's been expanding steadily, and this role sits right in the middle of that

If you're ready to lead a team properly, without giving up the technical side entirely, this is one to look at.


## Related Videos

- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)