> Markdown version of [/jobs/ext/2143591-1st-line-support](https://www.wearedevelopers.com/jobs/ext/2143591-1st-line-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 1st Line Support

- **Company:** Featuredneweasy
- **Location:** London, UK
- **Experience:** Starter
- **Salary:** £20,000.0 - £25,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Office365, Information Technology, Servicenow
- **Published:** August 20, 2026
- **Apply:** https://www.reed.co.uk/jobs/1st-line-support/57258131

## About the Role

* Good telephone manner and experience in telephone support.
 * Excellent communication skills with the ability to liaise with a variety of users.
 * Knowledge of O365 is advantageous, as is exposure to Service Now or similar ticketing systems.
 * IT-related qualification such as an apprenticeship or degree is beneficial.
 * A strong desire to develop and grow within a busy IT service desk environment.

## Description

We are offering an exciting opportunity for an aspiring technical professional to join a busy and growing help desk as a Junior IT Support. This role is ideal for someone looking to support internal users across an O365 estate and eager to grow and develop key skills in MS365 support. Join a leading national business that is heavily investing in a Digital Workplace and IT Infrastructure, with a presence across multiple sites in the UK and Europe

Day-to-day of the role:

 * Provide first-line support to internal users, ensuring high-quality assistance and user satisfaction.
 * Troubleshoot and resolve issues related to Office 365 and Windows Technologies.
 * Communicate effectively with a variety of users, offering support and guidance.
 * Utilise ticketing systems such as Service Now to manage and track user requests and incidents.
 * Contribute to the development and improvement of IT support processes and services.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)