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# Service Desk Communications & Training Specialist

- **Company:** Infoorigin inc -
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Collaborative Software, Issue Tracking Systems, Knowledge Management, Microsoft Office, Microsoft SharePoint, Servicenow
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=801a6b7bcb002b63

## About the Role

Do you have experience in Video conferencing systems operation?, Strong written and verbal communication skills

 * Experience in training, documentation, or organizational communications
 * Ability to translate technical information into user-friendly language
 * Familiarity with K-12 or public-sector communication practices preferred

Education & Experience
*
Minimum of 3-5 years of experience in technical training, service desk operations, organizational communications, or user support environments.

 * Experience developing and delivering staff training programs, onboarding materials, or technical documentation required.
 * Experience supporting enterprise technology rollouts, operational communications, or customer engagement initiatives preferred.
 * Experience working within K-12 education, government, or large public-sector organizations is highly desirable., Working knowledge of IT Service Management (ITSM) principles and Service Desk operations.
 * Experience creating training content, user guides, job aids, FAQs, and procedural documentation.
 * Familiarity with ticketing systems and knowledge management platforms such as ServiceNow, IIQ, Jira Service Management, or equivalent.
 * Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, and presentation platforms.
 * Experience using communication and collaboration tools for districtwide messaging and staff engagement initiatives.
 * Ability to collaborate effectively with technical teams, district leadership, and operational departments.

Operational Expectations

## Description

Draft and coordinate districtwide communications related to system changes, outages, service updates, and support expectations.

 * Maintain a centralized repository of all Service Desk communications, aligned by system and sponsoring department.
 * Collaborating with Readiness and Knowledge leads to ensuring communications accurately reflect support capabilities.
 * Develop and deliver onboarding training for new desk service staff.
 * Create and maintain training materials, job aids, and procedural documentation.
 * Coordinate refresher training and updates as systems or processes change.
 * Support engagement initiatives that improve awareness of Service Desk services and self-service options.
 * Ensure communications are timely, clear, and aligned with district leadership expectations.
 * Receives and Supports Incoming Service Calls, Responsible for ensuring all Service Desk communications are timely, accurate, and aligned with district standards and leadership expectations.
 * Expected to maintain centralized records of communications, training resources, and procedural documentation.
 * Ability to coordinate communications during high-impact outages, service disruptions, or major system changes.
 * Must proactively identify training gaps and recommend ongoing learning opportunities for Service Desk staff.
 * May be required to support after-hours communications or emergency operational updates during critical incidents.


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