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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Genesys Cloud Engineer - **Company:** After School Matters, Inc. - **Location:** United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), VoIP, Cloud Computing, Customer Interaction Management (Software), Identity and Access Management, Session Initiation Protocols, Network Troubleshooting, Routing, Public Switched Telephone Networks, Software Deployment, Systems Integration, Enterprise Software Applications, Genesys, Webhooks, Cisco - **Published:** August 20, 2026 - **Apply:** https://smashcr.applytojob.com/apply/dokzAVCZbf/Genesys-Cloud-Engineer-C566?source=GS ## About the Role * 1+ year of experience in technical support, telecommunications, contact center technologies, UCaaS/CCaaS, networking, or a related technical role. * Foundational or hands-on experience with Genesys Cloud CX or another enterprise contact center platform. * Understanding of basic contact center concepts, including: + Queues + Routing + IVR / interaction flows + Business hours and schedules + Users and skills + Reporting * Basic understanding of cloud telephony and call-routing concepts. * Familiarity with troubleshooting technical issues in cloud-based environments. * Experience supporting testing, deployments, migrations, or production environments. * Ability to follow technical designs, implementation procedures, and documented processes. * Strong analytical and troubleshooting skills. * Good technical documentation and organizational skills. * Ability and willingness to learn new technologies in a fast-paced technical environment. * Strong communication skills and ability to collaborate with technical teams and customers., * Hands-on experience with Genesys Cloud CX administration. * Experience with Genesys Architect. * Familiarity with Genesys Cloud APIs, integrations, or webhooks. * Experience with CRM integrations. * Basic knowledge of SIP, VoIP, PSTN, or network troubleshooting. * Experience with contact center reporting, recording, or analytics. * Genesys Cloud certifications or technical training. * Exposure to other CCaaS or UCaaS platforms such as Zoom, Cisco, Five9, NICE, or similar technologies. ## Description You will work alongside experienced engineers, architects, Project Managers, and customer teams to configure, test, troubleshoot, and document Genesys Cloud CX solutions., * Support the implementation and configuration of Genesys Cloud CX solutions based on approved technical designs and customer requirements. * Assist with configuration of users, queues, skills, routing, Architect flows, schedules, business hours, permissions, and other contact center components. * Support contact center user onboarding, configuration changes, migrations, testing, and production deployments. * Assist with the development and execution of functional, routing, and User Acceptance Testing (UAT) scenarios. * Troubleshoot basic issues related to call routing, queues, user configuration, permissions, endpoints, and platform administration. * Support integrations involving APIs, CRM platforms, identity management, reporting, and other enterprise applications. * Participate in customer discovery and technical meetings alongside senior engineers and Project Managers. * Maintain accurate configuration records, test results, issue logs, runbooks, and technical documentation. * Assist with post-launch support and production stabilization. * Escalate complex technical issues with clear documentation and diagnostic information. * Develop technical knowledge of Genesys Cloud CX capabilities, integrations, and contact center best practices. ## Related Videos - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Got AI ideas but no money? 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