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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Director - **Company:** After School Matters, Inc. - **Location:** New York, NY, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software System Penetration Testing, Microsoft Azure, Cloud Computing, Cyber Security, Issue Tracking Systems, Information Technology Operations, Systems Integration, Cloud Platform System, Microsoft InTune, Cloud Migration - **Published:** August 20, 2026 - **Apply:** https://ascendingdc.applytojob.com/apply/Cb4n2rHCwg/Director-Of-IT-Operations-Support-Infrastructure-Applications?source=GS ## About the Role * Balanced Technical Expertise: A blended background consisting of roughly 50% application engineering/management and 50% infrastructure oversight. * Cloud & Infrastructure: Proven hands-on experience driving cloud transformation, specifically within Microsoft Azure, Microsoft 365, Intune, and MDM/MAM environments. * Workflow Automation: Strong background in systems integration and business process automation, ideally within a legal or professional services environment. * Project Management: Demonstrated ability to run technical project delivery. (PMP certification is a plus, but practical delivery experience is required). * Vendor Negotiation: Strong track record of managing enterprise vendors, auditing contracts, and ensuring firm-first accountability. * Helpdesk Management: Experience modernizing helpdesk/ticketing systems, implementing preventative maintenance, and tracking issue trends. ## Description We are seeking a hands-on, business-minded IT Director for our client to regain control of their IT operations, reduce the overdependence on outsourced vendors, and build a proactive, scalable technology function. In this role, you will be the strategic and operational leader of our technology environment. You will be tasked with stabilizing current IT operations, leading a secure cloud transformation, and driving the automation of manual legal and business workflows. The ideal candidate is a "straight-talker" who can bridge the gap between complex infrastructure concepts and practical business solutions, collaborating effectively with attorneys, support staff, and firm leadership., Strategic Leadership & Transformation * Develop and own a scalable technology roadmap that aligns with the firm's growth and long-term vision. * Transition the IT department from a reactive support model to a proactive, service-oriented function. * Create and maintain comprehensive IT documentation, including application inventories, hardware/software update roadmaps, ticket tracking trends, and security action plans. * Provide clear, jargon-free reporting to firm leadership regarding IT priorities, project statuses, and systemic issues. Vendor & Operations Management * Take ownership of outsourced IT and cybersecurity vendor relationships, holding them accountable to SLAs and contract terms. * Bring critical operational knowledge back in-house to reduce over-reliance on external managed service providers. * Oversee daily IT operations, managing internal staff (including a long-tenured IT Manager and support personnel) while fostering a collaborative, accountable team culture. Process Automation & Systems Integration * Evaluate current disparate systems across multiple offices and implement a centralized, standardized structure. * Drive workflow automation to solve highly manual legal and administrative processes, including new matter intake, conflict checks, client/matter setup, and complex billing workflows. * Connect multiple existing applications to eliminate duplicate data entry and manual scanning/editing. Infrastructure, Cloud & Cybersecurity * Lead the firm's transition to a secure, cloud-based infrastructure, leaning heavily into the Microsoft and Azure ecosystems. * Oversee infrastructure operations, ensuring high application visibility, reliability, and system performance. * Manage modern device management initiatives, including Intune and MDM/MAM deployments. * Ensure rigorous cybersecurity oversight, implementing necessary security actions following cyber assessments and penetration tests. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Should Tech Managers Be Developers First? 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