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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PT 2nd Shift Desktop Support Organization - **Company:** Support, Inc. - **Location:** United States - **Salary:** $62,400.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Systems Engineering, Information Systems, Computer Networks, Document Management Systems, Microsoft Exchange Server, Issue Tracking Systems, Storage Area Network (SAN), Network Security, Network Troubleshooting, Microsoft Office, Windows Search, Windows Servers, Network Administration, Software Deployment, Virtualization Technology, Information Technology - **Published:** August 20, 2026 - **Apply:** https://www.careerbuilder.com/job-details/pt-2nd-shift-desktop-support--8661d42a-99de-4cff-9a18-137cb85baa81 ## About the Role Bachelor's Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree. · Strong customer service and communication skills. · Very organized and detail oriented, with a high degree of accuracy and follow up. · Strong problem solving and technical troubleshooting skills. · Experience supporting environments with Windows Server and Exchange infrastructure is preferred. · Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory. · Some combined industry experience with Windows desktops. · Virtualization and storage experience strongly preferred. · MCSE and/or related technical certifications are strongly preferred Physical Requirements: Prolonged periods of sitting at a desk and working on a computer., Communication Skills, Customer Support/Service, Desktop Administration, Detail Oriented, Document Management, Identify Issues, Industry Standards, Information Technology & Information Systems, MCSE - Microsoft Certified Systems Engineer, Microsoft Exchange Server, Microsoft Office, Microsoft Windows Desktop, Microsoft Windows Server, Network Administration/Management, Network Security, Network Software, On Site Support, Organizational Skills, Physical Demands, Problem Solving Skills, Root Cause Analysis, Storage Area Network (SAN), Systems Administration/Management, Team Lead/Manager, Team Player, Technical Support, Virtualization ## Description This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process. Responsibilities · Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more. · Provide on-site assistance to clients on an as needed basis. · Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more. · Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues. · Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution. · Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group. · Provide regional local on-site client support, as necessary. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Solving AI Amnesia: Building "Infinite Memory" for Agents without the RAM](https://www.wearedevelopers.com/videos/1961-solving-ai-amnesia-building-infinite-memory-for-agents-without-the-ram) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)