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# 3rd Level Supporter

- **Company:** DIS AG
- **Location:** Heidelberg, Germany
- **Salary:** €45,000.0 - €55,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Information Technology, Operational Systems
- **Published:** August 20, 2026
- **Apply:** https://www.adzuna.de/details/5848232389

## About the Role

* Fachkenntnisse in Netzwerken, Betriebssystemen, Datenbanken und IT-Infrastrukturen

Abgeschlossenes Studium oder Ausbildung in der IT oder eine vergleichbare Qualifikation
Berufserfahrung im 3rd Level IT-Support
Erfahrung mit der Analyse von Systemprotokollen und der Lösung komplexer IT-Probleme
Hervorragende Problemlösungsfähigkeiten und Belastbarkeit
Kundenorientierung und ein ausgeprägtes Servicebewusstsein

## Description

* Implementierung von Workarounds zur Aufrechterhaltung des Betriebs

Pflege und Erstellung technischer Dokumentationen
Zusammenarbeit mit Entwicklern und Abteilungen zur Erarbeitung technischer Lösungen
Analyse und Lösung technischer Probleme, die auf den unteren Support-Ebenen ungelöst blieben


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