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# Product Manager for Agent Config & Personalization

- **Company:** Zendesk Software
- **Location:** Berlin, Germany (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Large Language Models, Data Analytics, Virtual Agents
- **Published:** August 20, 2026
- **Apply:** https://www.stepstone.de/stellenangebote--Senior-Product-Manager-AI-Agents-Berlin-Germany-Zendesk-GmbH--14362413-inline.html

## About the Role

* Several years of product management experience delivering AI, automation, and/or B2B SaaS platforms.\n
 * Strong familiarity with LLM technologies, configuration frameworks, and conversational or agentic AI - including experience building personalization or tone-related features.\n
 * Demonstrated ability to lead zero-to-one product initiatives, rapid iteration, and ongoing customer discovery with tangible results.\n
 * Data-driven, user-centric mindset; able to translate technical AI capabilities into practical, customer-facing controls.\n
 * Excellent communicator and collaborator across technical and non-technical teams.\n

## Description

As Senior Product Manager for Agent Config & Personalization, you'll take ownership of developing and delivering features that allow customers to precisely manage their AI agents' tone, empathy, behavior, and configuration - ensuring every deployment is adaptable and aligned to unique business needs.
\n

This role is focused on building robust, usable configuration frameworks and tools - from custom instructions, persona controls, and permissions to intuitive admin and user-facing settings. You'll collaborate closely with engineers, designers, and researchers to deliver secure, scalable, and flexible capabilities for customers ranging from small businesses to global enterprises.
\n

You bring a strong product discovery mindset and stay close to customers - using feedback, ongoing validation, and openness to AI-powered prototyping and tooling to quickly bring the right experience to market
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