> Markdown version of [/jobs/ext/214557-oncology-access-manager](https://www.wearedevelopers.com/jobs/ext/214557-oncology-access-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Oncology Access Manager - **Company:** Cancer Center - **Location:** West Palm Beach, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Operational Data Store, Electronic Medical Records - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0ff7131a7b99bb36 ## About the Role Do you have experience in State healthcare regulations?, Do you have a Bachelor's degree?, * Bachelor's Degree in Healthcare Management or related program required. * Completion of an accredited phlebotomy training program or equivalent on-the-job training. * Minimum of five (5) years of patient access experience. * Minimum of three (3) years of experience in leadership required. REQUIRED CERTIFICATES, LICENSE OR REGISTRATION * Certified Healthcare Access Manager (CHAM) or Certified Revenue Cycle Representative (CRCR) certification required within two (2) years of hire., * Comprehensive knowledge of patient registration, scheduling, insurance verification, authorization, and front-end revenue cycle processes. * Strong interpersonal, customer service, and communication skills, including professional telephone etiquette. * Knowledge of commercial and government insurance plans, coverage requirements, and reimbursement processes. * Understanding of financial counseling, time-of-service collections, cash handling, and basic financial management principles. * Proficiency in electronic health record (EHR) and patient access systems. * Knowledge of medical terminology and oncology-related clinical workflows. * Knowledge of applicable federal and state regulations, including privacy and compliance requirements. * Ability to manage difficult conversations and resolve conflicts with patients, families, providers, and staff in a professional manner. * Strong collaboration skills with clinical, operational, and revenue cycle teams. * Ability to analyze operational data, prioritize competing demands, and implement process improvements. ## Description The Access Manager oversees all patient access functions, ensuring efficient front-end operations and an exceptional patient experience. This role is responsible for managing customer service, patient registration, insurance verification, financial counseling, and time-of-service payment collections. In addition, the Patient Access Manager supervises the maintenance of patient health records and directs staff engaged in patient service activities.., * Leads and manages all patient access operations, including registration, scheduling, insurance verification, financial counseling, referrals, authorizations, and time-of-service collections to ensure efficient and compliant front-end operations. * Supervises, coaches, and develops Patient Access staff, including recruitment, onboarding, performance management, and staffing to ensure appropriate coverage and accountability. * Ensures all required referrals, pre-certifications, and authorizations are obtained prior to scheduled services to prevent treatment delays and minimize financial risk. * Oversees payment posting, daily cash reconciliation, and coordination with Revenue Cycle and Billing to support accurate and compliant billing processes and reduce denials. * Directs scheduling activities to ensure timely patient access, optimized provider utilization, and effective clinic flow. * Monitors operational, productivity, and patient experience metrics and implements process improvements to enhance access, service quality, and financial performance. * Ensures compliance with organizational policies, regulatory requirements, and standards related to patient access, medical records, electronic health records, and patient confidentiality. * Resolves complex patient, provider, and staff issues related to patient access and front-end operations. * Collaborates with physicians, clinicians, and administrative leadership to identify barriers to care and implement operational improvements. * Leads implementation and optimization of patient access technologies and workflows. * Performs other duties as assigned to support organizational goals. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Dos and don'ts with react hooks. 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