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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** BCS LLC - **Location:** Great Neck, NY, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Email Filtering, Issue Tracking Systems, Microsoft Office, Internet Protocol Telephony, Computer Equipment, Information Technology, Network Support, User Accounts - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7831624379d7e1c7 ## About the Role Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * Reliable transportation and access to a vehicle required * Occasional travel to client sites throughout NYC & Long Island * Candidates should ideally live within a reasonable commute to Great Neck About the Opportunity We are seeking experienced Help Desk / MSP Support Technicians to join a growing Managed Service Provider supporting multiple business clients throughout New York City and Long Island. This is a fast-paced, client-facing environment ideal for candidates who enjoy troubleshooting, multitasking, and supporting diverse technical environments. Must-Have RequirementsCurrent MSP Experience (Required) * Current or very recent MSP experience required * Experience supporting multiple client environments simultaneously * Understanding of ticket flow and SLA-driven support environments * Candidates with only internal corporate IT experience will not be considered Strong Communication Skills * Professional client-facing communication * Strong customer service mindset * Ability to communicate technical issues clearly to end users Independent Troubleshooting * Ability to work independently * Strong problem-solving skills * Escalates issues appropriately when needed Onsite Reliability * Comfortable working fully onsite daily * Reliable attendance is critical * Comfortable traveling occasionally to local client sites, * Microsoft 365 / Office 365 * Active Directory * Ticketing systems (Atera preferred) * Networking support * VoIP phone systems * Security camera systems * Remote troubleshooting * Hardware and desktop support Preferred Experience * Multi-tenant Microsoft 365 environments * MSP ticketing environments * Client-facing technical support * Email security and spam filtering experience, * If you do not have experience in an MSP environment, you will not be considered Education: * High school or equivalent (Required) Experience: * IT support: 2 years (Required) * MSP: 2 years (Required) Ability to Commute: * Great Neck, NY 11021 (Required) ## Description * Provide Tier 1 and Tier 2 technical support across multiple client environments * Manage and resolve support tickets within SLA requirements * Troubleshoot Microsoft 365, Outlook, user accounts, and workstation issues * Perform Active Directory administration including onboarding/offboarding and permissions * Support networking, VoIP systems, security cameras, and desktop hardware * Document troubleshooting steps and resolutions within the ticketing system * Escalate issues appropriately while maintaining communication with clients * Assist with workstation setups, break/fix support, and hardware replacements * Support email security and spam filtering platforms ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [WeAreDevelopers LIVE - Did AI or JS break the web?, Finding gems in the days of AI and One thing developers really need to know ](https://www.wearedevelopers.com/videos/1352-wearedevelopers-live-did-ai-or-js-break-the-web-finding-gems-in-the-days-of-ai-and-one-thing-developers-really-need-to-know) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Golden Age of Email: Owning the Inbox in the Age of AI](https://www.wearedevelopers.com/videos/100128-the-golden-age-of-email-owning-the-inbox-in-the-age-of-ai) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)