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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** HARDY'S INDUSTRIES, INC. - **Location:** Chicago, IL, United States (Remote available) - **Experience:** Experienced - **Salary:** $37,440.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Desktop Computing, Microsoft Office, Networking Basics, Cloud Services, Software Engineering, Okta, ServiceNow IT Service Management, Laptops, Zendesk, User Accounts - **Published:** August 20, 2026 - **Apply:** https://www.careerjet.com/jobad/us666a322247e8ac55f6001d5c8ccd808f ## About the Role 2 - 5 years IT Help Desk experience supporting Windows / Office 365 Environments Basic to intermediate understanding of networking and networking principles Experience supporting macOS devices. Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience Enjoy communicating with and helping team members with a positive, friendly disposition Great communication skills, ability to listen, empathize and communicate with team members over the phone or email Learn quickly, self-starter, take direction well Exceptional troubleshooting skills, detail orientated Ability to manage multiple projects and meet deadlines. ## Description As a Help Desk Technician, you'll be on the front lines of our customer support experience-providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently. This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You'll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality. Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide. Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues. Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service. Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365. Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment. Maintain accurate IT asset inventory and assist with equipment procurement and deployment. Communicate project status and technical updates with team members and Technology staff. Document solutions and contribute to technical knowledge resources. Participate in an after-hours on-call rotation (currently approximately once every 6-8 weeks). ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)