> Markdown version of [/jobs/ext/2147166-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2147166-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** ARCHITECTURAL INTEGRATIONS, LLC - **Location:** Roseville, MN, United States - **Experience:** Starter - **Salary:** $52,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Microsoft Online Services, Business Software, Azure Active Directory, Standard Sql, Microsoft SharePoint, Software Deployment, Microsoft InTune - **Published:** August 20, 2026 - **Apply:** https://www.dice.com/job-detail/4d321845-4d4e-4360-9b06-4162e242a64e ## About the Role * 1 to 3 years in help desk, desktop support, or internal IT, with hands-on device work rather than phone-only triage. Internship, campus IT work, or relevant coursework counts toward this * Strong Windows troubleshooting skills, including the ability to work an unfamiliar problem without a script * Clear written communication. A large part of this role is turning a user''s description of a problem into something a developer can act on * Patience working with non-technical users, including volunteers and board members * Reliable attendance and follow-through. You will often be the only support person available * Able to work on-site in Roseville 3 to 4 days per week and handle physical hardware. Hardware work, user setup, and client visits are not remote tasks, * Any exposure to Microsoft 365 administration, Entra ID, or Intune, including homelab or certification study * CompTIA A+, or progress toward MS-900 or MD-102 * Experience with any RMM or ticketing platform * Basic SQL, enough to run a SELECT and verify what a user is seeing * Experience supporting line-of-business applications rather than only commodity software, Reliable transportation and a valid driver''s license are required for occasional client visits in the Twin Cities metro. The role involves regularly handling and transporting laptops and related equipment. Reasonable accommodations will be made for qualified individuals with disabilities., Applicants must be currently authorized to work in the United States on a full-time basis. Integration Architects does not provide visa sponsorship now or in the future. ## Description End user support and device management * Frontline support for a growing fleet of client-issued laptops and for internal staff * Device lifecycle: ordering, imaging, deployment, shipping and receiving, warranty claims, refresh, secure wipe and disposal * User onboarding and offboarding, including account setup, license assignment, access removal, and device recovery * Windows, networking, printing, and application troubleshooting, remote and hands-on Application support * First contact for user questions across six or more client applications we build and maintain * Reproduce reported problems, gather logs and evidence, and resolve issues that do not require code changes * Escalate confirmed defects to the development team with clear, reproducible documentation * Identify recurring issues that indicate a design or training problem Microsoft cloud administration (training provided) You do not need to walk in with these. You do need to want to learn them, and we pay for the training and exams. * Microsoft 365 administration: Exchange Online, SharePoint, Teams, licensing * Microsoft Entra ID: users, groups, MFA, conditional access * Microsoft Intune: enrollment, compliance policies, application deployment * RMM administration (Atera): patching, monitoring, endpoint health Documentation and process * Build and maintain runbooks, onboarding checklists, and knowledge base articles * Maintain asset inventory and environment documentation * Track and report ticket volume, response time, and resolution time ## Related Videos - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Developers don't need onboarding, do they? 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