> Markdown version of [/jobs/ext/2147436-sap-ercs-associate-director](https://www.wearedevelopers.com/jobs/ext/2147436-sap-ercs-associate-director). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP ERCS Associate Director - **Company:** Accenture - **Location:** Houston, TX, United States - **Experience:** Expert - **Salary:** $163,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, SAP (Applications) - **Published:** August 20, 2026 - **Apply:** https://dejobs.org/x/x/B82015D054B141F6A90BAD23C8DE5CBE/job/ ## About the Role * At least 12 years of experience in the Utilities sector, with deep expertise in Energy Retail, Customer Operations, and Meter-to-Cash transformation . * Extensive experience leading large-scale transformation programs , including SAP CIS implementations and broader customer and billing modernization initiatives. * Proven ability to operate as a senior client advisor , with a track record of building and sustaining relationships with executive stakeholders and influencing strategic decisions. * Strong consulting and commercial acumen , including experience leading complex engagements, managing P&L, and delivering measurable business outcomes. * Deep expertise in digital transformation and customer experience , including the application of data, analytics, and AI to drive operational and customer-centric improvements. * Demonstrated ability to originate and close new business , contributing to revenue growth and expansion of client accounts. * Exceptional communication and storytelling skills , with the ability to distill complex topics into clear, compelling narratives for executive audiences. * Experience leading and developing senior teams , with a focus on coaching, mentorship, and building inclusive, high-performance environments. * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points If: * You are recognized as a market leader or subject matter expert in Energy Retail or Customer Transformation, with external visibility (e.g., publications, speaking engagements, industry forums). * You have a strong network of senior industry relationships and a demonstrated ability to convert those relationships into business opportunities. * You have led end-to-end transformation efforts , including business case development, operating model design, agile delivery, and large-scale change management. * You bring experience in Data & AI, GenAI, or advanced analytics applied to customer operations, billing, or service transformation. ## Description * Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain. * Serve as a trusted advisor to C-suite and senior utility executives , influencing strategic direction, shaping enterprise priorities, and aligning transformation initiatives to business outcomes including growth, cost optimization, and customer satisfaction. * Define and drive market-leading offerings in Energy Retail and Customer Transformation, bringing innovative perspectives on topics such as customer experience, affordability, digital channels, and data/AI-enabled operations. * Originate and lead complex sales pursuits , including shaping deal strategy, developing compelling value propositions, and closing high-impact opportunities that contribute meaningfully to practice growth. * Oversee multi-disciplinary delivery teams , ensuring high-quality outcomes while driving accountability across scope, timeline, and financial performance, and embedding best practices across engagements. * Act as a thought leader in the Utilities industry , contributing to external eminence, client workshops, and intellectual property development aligned to emerging trends, regulatory dynamics, and technology innovation. * Build and scale high-performing teams , mentoring senior talent, fostering a strong leadership culture, and developing the next generation of practitioners within the Utilities practice. * Collaborate across Accenture's ecosystem (Strategy, Industry X, Technology, Song) to bring integrated, cross-functional solutions to clients and maximize impact. Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements. 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