> Markdown version of [/jobs/ext/2148830-tier-1-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2148830-tier-1-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tier 1 IT Support Specialist

- **Company:** After School Matters, Inc.
- **Location:** Grand Rapids, MI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, CompTIA Network+, Information Systems, System Configuration, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Microsoft Office, Server Administration, Network Storage, Connectivity Problems, Web Filtering, Information Technology
- **Published:** August 20, 2026
- **Apply:** https://appliedinnovation.applytojob.com/apply/GreEcXTSWG/Tier-1-IT-Support-Specialist-Grand-Rapids-MI?source=GS

## About the Role

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

 * Strong customer service and communication skills.
 * Ability to troubleshoot and solve technical problems efficiently.
 * Basic knowledge of networking, operating systems, and common IT tools.
 * Ability to follow standard procedures and document work accurately.
 * Comfortable working in a fast-paced, client-focused environment.
 * Understanding and alignment with the organization's core values

Education/License/Experience Requirements:

 * High School Diploma required.
 * Previous experience in IT support or help desk environment is preferred but not required.
 * Experience with client-facing technical support is a plus.
 * Minimum of a 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field or an approved certification below.

Certifications (in lieu of degree):

 * CompTIA A+
 * CompTIA Network+
 * Microsoft Certified Professional (MCP)
 * Other relevant IT certifications

## Description

* Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
 * Listen attentively to clients to identify and diagnose technical issues.
 * Provide clear, positive, and professional communication with clients.
 * Research and implement solutions according to established Ideal Ticket Procedures.
 * Route or escalate unresolved issues to appropriate IT resources.
 * Follow up with clients as needed to ensure issues are resolved satisfactorily.
 * Stay up to date on emerging software, hardware, and IT trends.
 * Manage time effectively under management oversight to ensure prompt resolution of issues.
 * Troubleshooting current workstation operating systems (Windows, Mac OS, Linux).
 * Supporting Microsoft Office applications, including Office 365.
 * Basic Active Directory administration.
 * On-premise Exchange support.
 * Configuring and troubleshooting web content filtering and anti-virus tools.
 * Managing DNS, DHCP, and network connectivity issues (wired and wireless).
 * Assisting with server administration and network storage devices.
 * Supporting phones and mobile devices.
 * Other duties as assigned.


## Related Videos

- [Unveiling the Magic: Scaling Large Language Models to Serve Millions](https://www.wearedevelopers.com/videos/1619-unveiling-the-magic-scaling-large-language-models-to-serve-millions)
- [Lies, Damned Lies and Large Language Models](https://www.wearedevelopers.com/videos/1231-lies-damned-lies-and-large-language-models)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Perfect Pitch: Unveiling the Mathematical Symphony Behind a Guitar Tuner](https://www.wearedevelopers.com/videos/1095-perfect-pitch-unveiling-the-mathematical-symphony-behind-a-guitar-tuner)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)
- [Web3: Embracing the Next Era of the Internet Within a Web2 Landscape](https://www.wearedevelopers.com/videos/635-web3-embracing-the-next-era-of-the-internet-within-a-web2-landscape)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)