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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Now Administrator (Information Systems... - **Company:** City of Portland - **Location:** Portland, OR, United States (Remote available) - **Salary:** $106,371.0 - $149,677.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Configuration Management Databases, Configuration Management, Information Systems, Software Engineering, Systems Integration, Web Analytics, Enterprise Software Applications, Restful APIs, User Administration, Servicenow - **Published:** August 20, 2026 - **Apply:** https://www.juju.com/job/00000000go160q ## About the Role Applicants must demonstrate how their education, training, and experience meet each of the minimum qualifications listed below: + Experience administering and supporting the ServiceNow platform, including user support, system maintenance, troubleshooting, incident response, and resolution of platform issues. + Advanced customer service and communication skills, including responding positively to customer issues, requests, and ideas; resolving conflicts; clearly communicating solutions to executive, technical, and non-technical audiences; and effectively managing customer expectations. + Experience configuring, administering, and supporting ServiceNow capabilities such as IT Service Management (ITSM), IT Operations Management (ITOM), Discovery, the Configuration Management Database (CMDB), the Common Service Data Model (CSDM), Service Portal or Employee Center, Collaborative Work Management (CWM) or Agile Development, and Integration Hub. + Experience facilitating requirements-gathering sessions with users and stakeholders and translating business requirements into ServiceNow catalog items, workflows, approvals, forms, and automated processes. + Knowledge of software development life cycles, workflow automation, process architecture, systems integration, RESTful APIs, extract-transform-load (ETL) processes, scripting, and event-driven integration, both individually and as part of a team. + Current ServiceNow Certified System Administrator (CSA) certification or the ability to obtain the certification within the designated probationary period. ## Description This ServiceNow Administrator position within the Bureau of Technology Services (BTS) is part of the Core Applications Services team. In this role, you will leverage your expertise, experience, and collaborative mindset to help BTS develop, enhance, and sustain the ServiceNow platform for all City users. Your work will play a key role in improving operational efficiency and accelerating digital transformation across the organization., ServiceNow Support: Provide day-to-day support for the ServiceNow platform and its users. Troubleshoot and resolve incidents and service requests related to ServiceNow platform issues. Deliver excellent customer service and communicate effectively with technical and non-technical users. Assist with routine system maintenance, testing, upgrades, and platform monitoring. Support integrations with enterprise applications using Integration Hub and REST APIs. Provide initial tier 1 triaging support and know when/how to escalate to ServiceNow Development team. ServiceNow Administration: Configure, administer, and maintain ServiceNow platform capabilities and modules including ITSM, ITOM, Discovery, CMDB, CSDM, Service Portal or Employee Center, Collaborative Work Management (CWM) or Agile Development, and Integration Hub. Develop and maintain catalog items, forms, workflows, Flow Designer automations, and platform configurations. Assist with user administration, security roles, and configuration management. Reporting and Platform Analytics: Develop and maintain reports, dashboards, and platform analytics. Monitor data quality, platform performance, and CMDB health. Analyze trends and provide recommendations to improve service delivery and operational efficiency Collaboration and Continuous Improvement: Collaborate with users and ServiceNow Developers to implement and support ServiceNow solutions. Gather business requirements and translate them into ServiceNow solutions. Maintain technical documentation, knowledge articles, and standard operating procedures. Stay current with ServiceNow capabilities, best practices, and platform enhancements., The City of Portland sometimes gets requests for public records. 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